Onboarding Specialist, Hybrid

hace 3 días


WorkFromHome, Colombia Roman Health Pharmacy LLC A tiempo completo

Position: Onboarding Specialist Location and Schedule Hybrid (Medellín) Monday to Friday, 8:00 AM – 5:00 PM PST Role Overview The Onboarding Specialist is a highly organized, client-facing project leader responsible for guiding new customers through ZUMA’s implementation process. This role combines project management, client success, cross-functional coordination, and process optimization. You will manage multiple onboarding projects simultaneously, ensuring every milestone, deadline, and deliverable is met. Your mission is to keep everyone aligned, remove roadblocks, and ensure every detail is captured so clients launch smoothly and on time. This strategic, communication-heavy role requires patience, empathy, structure, and confidence to guide clients step-by-step through the onboarding journey. Responsibilities Client Management & Communication: Serve as the primary point of contact for new clients throughout onboarding. Provide clear guidance, warm communication, and consistent follow-up. Educate clients on ZUMA’s capabilities, best practices, and launch requirements. Build trust-based relationships positioning ZUMA as a long-term strategic partner. Encourage clients to stay on track with deadlines and deliverables. Project & Process Management: Manage onboarding workflows with milestone-based timelines. Coordinate with internal teams (Integrations, Product, Engineering, Support, Solutions) to ensure deliverables are completed on schedule. Identify risks early and drive solutions before launch impact. Ensure all onboarding components fit into a complete, launch-ready configuration. Maintain high accuracy in documentation, client requirements, and communication. Verify clients have all required information and documents. Operational Excellence & Continuous Improvement: Collaborate with leadership to refine onboarding processes, templates, and playbooks. Contribute to making onboarding more efficient, scalable, and seamless. Support creation of onboarding resources, training materials, and client education content. Key Performance Indicators (KPIs) On-time and accurate client launches. Client satisfaction during onboarding (CSAT / feedback). Reduction in onboarding cycle time. Quality of internal handoffs and cross-team alignment. Skills & Qualifications 3–5 years experience in project management, HR onboarding, client onboarding, or similar roles. Flexible with fewer years for candidates with strong soft skills. No internships. Exceptional organizational skills and attention to detail. Excellent communication skills (written and verbal). - C1 English level. High emotional intelligence and patience to guide clients step-by-step. $4,500,000 - $5,200,000 a month #J-18808-Ljbffr


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