Experience Design Consultant

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi‑national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. As an Experience Design Consultant at EPAM’s LATAM Design Studio, you will be instrumental in shaping and delivering innovative digital experiences for enterprise clients, with a particular emphasis on AI‑powered solutions. You will collaborate with a variety of teams to create user‑focused, inventive, and measurable outcomes that leverage the latest in design and artificial intelligence. This position provides the chance to influence the direction of digital products and make a lasting impact for global organizations. Responsibilities Take the lead or actively participate in designing digital products and services, integrating AI features such as chatbots, recommendation systems, and personalization Carry out UX heuristic evaluations, assess design systems, and analyze competitors, including those with AI‑driven interfaces Map user journeys and service ecosystems, highlighting opportunities for AI enhancements. Build and present high‑fidelity prototypes using advanced design tools and AI‑augmented platforms. Work closely with data scientists, AI engineers, and business stakeholders to define, test, and improve AI‑driven user experiences. Apply both quantitative and qualitative research methods to guide and validate design decisions, including the impact of AI features. Present design concepts to clients, manage feedback, and facilitate agreement among stakeholders. Mentor junior designers and contribute to the development of the LATAM Design Studio’s expertise in AI and experience design. Requirements At least 5 years of experience in experience design, UX, or related areas, including substantial work on AI‑enabled products or features. Minimum 2 years in leadership, management, ownership, architect, or coordinator positions. At least 1 year leading teams of five or more people. Participation in at least two full‑cycle projects or several projects covering different phases of the development lifecycle. Advanced skills in Figma, Sketch, Adobe XD, Axure, InVision, or similar tools, with experience using AI design plugins like Figma AI or Uizard. Experience with journey mapping and ecosystem visualization tools such as Miro or Lucidchart, including mapping AI touchpoints. Familiarity with analytics and AI analytics platforms such as Google Analytics, Amplitude, or Mixpanel. Strong understanding of UX research methods, including usability testing, heuristic evaluation, and assessment of AI‑driven features. Portfolio with at least two or three case studies demonstrating high‑fidelity prototyping, journey mapping, and strategic design for enterprise or large‑scale digital products, including at least one AI‑powered project. Experience working with cross‑functional teams, including data science and engineering. Passion for combining design and AI, with a desire to influence the future of digital experiences. Strategic thinker who connects business objectives, user needs, and emerging technologies. Confident in leading projects, presenting to clients, and promoting user‑centered, data‑driven design. Willingness to learn new tools, methods, and AI advancements, with a proactive and flexible approach. Enjoys mentoring and collaborating, sharing expertise, and building team capabilities. Excellent English communication skills, both spoken and written, at B2 level or higher. Nice to have Experience with other AI design platforms or tools. Understanding of service design methodologies. Background in large‑scale digital transformation projects. Knowledge of accessibility standards for AI‑driven interfaces. Experience working with global or distributed teams. We offer International projects with top brands Work with global teams of highly skilled, diverse peers Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award‑winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Associate Employment type Full‑time Job function Design, Information Technology, and Engineering Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr