Senior Amazon Connect and Customer Experience Engineering Lead
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Buscamos un(a) Senior Amazon Connect & Customer Experience Engineering Lead con sólida experiencia técnica en Amazon Connect y soluciones empresariales de Contact Center (CCaaS) .
Será responsable de liderar técnicamente y participar directamente en la implementación de soluciones para clientes internacionales, trabajando en diseño, configuración, integraciones, pruebas, troubleshooting y puesta en producción.
Responsabilidades principales
- Liderar implementaciones sobre Amazon Connect .
- Diseñar y configurar Contact Flows, routing y funcionalidades de Contact Center .
- Desarrollar integraciones con AWS Lambda y APIs .
- Resolver incidentes y problemas en ambientes productivos.
- Participar en decisiones de arquitectura y calidad técnica.
- Trabajar directamente con clientes y equipos internacionales.
Requerimientos Indispensables
- 7+ años de experiencia en tecnología, Contact Center o Customer Experience.
- 2+ años de experiencia práctica con Amazon Connect .
- Experiencia con CCaaS, Contact Flows, Routing, AWS Lambda y APIs .
- Conocimientos de IAM, logging y monitoring .
- Experiencia como Technical Lead, Lead Engineer, Architect o Senior Consultant , manteniendo participación hands-on.
- Experiencia en troubleshooting y ambientes productivos.
- Inglés avanzado , escrito y hablado.
- Connect Cases, Tasks, Customer Profiles y Contact Lens.
- Migraciones desde Avaya, Genesys, Cisco, Salesforce u Oracle .
- Experiencia con Amazon Bedrock, Amazon Q in Connect, Lex, Claude o IA conversacional/agéntica .
- Certificaciones AWS.
Beneficios
- Contrato inicial: 6 meses, con alta posibilidad de extensión.
- Modalidad: 100 % remota.
- Participación en proyectos internacionales con clientes de Reino Unido y Europa.
- Exposición a tecnologías AWS, Amazon Connect e Inteligencia Artificial.
- Trabajo con equipos internacionales y proyectos empresariales de alto impacto.
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