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Customer Support Specialist
hace 1 semana
Hey there
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
Who We Are:We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you
What You'll Do:- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 2 days-on after 2-days off from 1 p.m. to 1 a.m. Colombia time.
- Competitive Salary: Earn a base salary of $600 + up to $250 in bonus KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
- Application and CV Review: We'll take a look at your application and CV.
- Hireflix Video Interview: If there's a match, you'll be invited to a video interview.
- Internet Speed Test: Just to make sure you're all set for remote work.
- Meeting with HR: A friendly chat with our HR team.
- Interview results and offer
If this sounds like the perfect fit for you, we'd love to hear from you Apply now and let's create amazing travel experiences together
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