Technical Support
hace 2 semanas
Technical Support Engineer (Real Estate) Ingeniero en Telecomunicaciones, Electrónica, Sistemas o afines (Graduado o Estudiando). Experiencia mínima de 1 año en mismo puesto similar, haciendo soporte y monitoreo nivel 1 a redes FTTH. Disponibilidad de horario para turnos rotativos de 7/24x365 Certificación/Estudios en CCNA o Network Essentials Conocimientos básicos de red y monitoreo (Ethernet, IP, Sistema de tickets, FTTH). Habilidad para comunicarse de manera clara y efectiva con diferentes equipos, tanto oral como escrita. Capacidad analitica Trabajo en equipo Actitud/Disposición al cambio, y crecimiento profesional Capacidad para trabajar en turnos rotativos, incluyendo noches, fines de semana y días festivos Enrutamiento estático y diagnóstico de rutas. ACS (Access Control Server) y principios de control de acceso. Fundamentos de switching, VLANs y análisis de tráfico. Conocimiento operativo de herramientas de monitoreo como Zabbix, Grafana o similares. Capacidad para trabajar con sistemas Linux a nivel de comandos y análisis básico. Funciones Apertura, seguimiento y cierre de incidencias mediante tickets Seguimiento y mediación de los incidentes/problemas escalados Documentación y actualización detallada de los trabajos realizados y de los procesos operativos. Priorización y clasificación de incidentes Comunicación efectiva con los equipos de soporte de nivel superior y otras áreas técnicas según sea necesario Supervisar en tiempo real la red, los enlaces y los sistemas de la plataforma mediante herramientas de monitoreo y gestión. Analizar y responder ante eventos o anomalías en la red, ejecutando acciones correctivas o coordinando su resolución. Aplicar procedimientos técnicos para asegurar la estabilidad de los servicios y la detección oportuna de fallas. Realizar tareas periódicas de revisión de logs, chequeo de integridad, verificación de rutas y disponibilidad de servicios. Colaborar con otros equipos técnicos para la atención de incidentes complejos, aportando datos, diagnósticos y seguimiento. Documentar eventos relevantes, acciones técnicas tomadas y proponer mejoras a los procedimientos operativos existentes #J-18808-Ljbffr
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Technical Support Engineer
hace 2 semanas
Medellín, Colombia SD Solutions A tiempo completoSD Solutions is looking for a talented **Technical Support Engineer** to step onto a fintech unicorn rocketship! Company offers a hybrid format of work: (hybrid office visit - 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia. As a Technical Support Engineer, you'll take ownership...
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Technical Support Engineer
hace 5 días
Medellín, Colombia Tipalti A tiempo completoOverview Technical Support Engineer As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with...
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Junior Technical Support Representative
hace 2 semanas
Medellín, Colombia Lean Solutions Group A tiempo completoCompany Overview Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers...
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Junior Technical Support Representative
hace 2 semanas
Medellín, Colombia Lean Tech A tiempo completoJoin to apply for the Junior Technical Support Representative role at Lean Tech Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our...
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Technical Support Engineer
hace 1 semana
Medellín, Colombia NICE Systems A tiempo completoAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **Technical Support Engineer, CX** **Medellin,...
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Customer-Obsessed Technical Support Engineer
hace 5 días
Medellín, Colombia Recurly A tiempo completoA leading SaaS company in Medellín seeks a Technical Support Specialist to provide exceptional customer service. This role involves managing support tickets, identifying technical issues, and collaborating with product and engineering teams. Ideal candidates will have over 3 years of customer support experience, strong communication skills, and a solid...
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Technical Support Team Lead
hace 7 días
Medellín, Colombia Tipalti A tiempo completo**Technical Support Team Lead** As a**Technical Support Team Lead**, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to...
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Technical Support Team Lead
hace 7 días
Medellín, Colombia Tipalti A tiempo completo**Technical Support Team Lead** As a**Technical Support Team Lead**, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you'll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to...
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Tipalti | Technical Support Engineer
hace 2 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoOn behalf of Tipalti, SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketshipAs a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our...
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Technical Support Delivery Manager
hace 1 semana
Medellín, Colombia Talentek By Hubtek A tiempo completo**Description**: **About the Role**: SugarCRM is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to our support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on...