Information Technology Service Desk
hace 3 días
Job Title IT Service Desk Agent Employment Type Permanent About the Role We are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a high level of service to our client's employees. Responsibilities Analyze and resolve customer issues and requests received through tickets and various channels. Perform installation, maintenance, and management of the organization's workstations/PCs and peripheral equipment. Maintain SaaS/systems access, updates, and installation. Monitor and ensure compliance with security requirements across company offices, assets, and systems. Participate in company meetings and training sessions. Adhere to clients' policies, procedures, and relevant regulations. Utilize procedural, informational, and technical documentation effectively. Capture detailed information of issues for ticket resolution and escalation. Consolidate basic support information into ticket notes. Perform other duties, including after-hours on-call, as assigned. Requirements Experience with ticket logging systems. Proficient troubleshooting skills for PC hardware and software. Background in incident management and request management. IT support service management experience in a corporate environment. Strong knowledge of Microsoft operating systems and peripherals. Experience with Microsoft Outlook and Microsoft Office applications. Fluent in English with excellent communication skills. Excellent customer service and organizational skills. Ability to empathize with customers and gauge urgency effectively. Willingness to work on shifting schedules and render overtime when necessary. More than 2 years of IT Service Desk experience. Vocational qualification (MCP or equivalent). Preferred Qualifications macOS experience (preferred but not necessary). Salary & Benefits Salary: 4.0 Million COP monthly. Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Join Us Explore opportunities Grow your career Be part of something global Your future starts here. Seniority Level Associate Employment Type Full-time Job function Analyst, Other, and Customer Service Industries Retail Health and Personal Care Products, IT System Data Services, and IT System Operations and Maintenance #J-18808-Ljbffr
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Information Technology Service Desk
hace 6 días
Barranquilla, Atlántico, Colombia SGF Global A tiempo completo $28.800.000 - $48.000.000 al añoJob Title: IT Service Desk AgentLocation: Barranquilla, ColombiaEmployment Type: PermanentAbout the RoleWe are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a high...
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Information Technology Service Desk
hace 1 semana
Barranquilla Metropolitan Area, Colombia SGF Global A tiempo completo $1.200.000 - $3.600.000 al añoJob Title: IT Service Desk AgentLocation: Barranquilla, ColombiaEmployment Type: PermanentAbout the RoleWe are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a high...
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Service Desk Supervisor
hace 2 semanas
Barranquilla, Colombia CRG Solutions A tiempo completo**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...
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Service Desk Supervisor
hace 2 semanas
Barranquilla, Colombia CRG Solutions A tiempo completo**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....
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Service Desk Lead
hace 2 semanas
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...
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Service Desk Analyst
hace 17 horas
Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completoJoin to apply for the Service Desk Analyst role at Auxis Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst handles multiple accounts, promptly addressing incoming calls, chats, and tasks, documenting all...
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Service Desk Team Lead
hace 1 semana
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...
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Senior Service Desk Analyst: IT Support Champion
hace 17 horas
Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completoA technology service provider in Colombia is seeking a Service Desk Analyst (L1) to deliver high-quality customer service. You will be the first point of contact, managing multiple accounts and ensuring customer satisfaction by effectively resolving issues. The ideal candidate has 2-4 years of technical support experience, a high school diploma, and...
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IT Service Desk Agent
hace 3 días
Perímetro Urbano Barranquilla, Colombia SGF Global A tiempo completoA global talent solutions provider is seeking an IT Service Desk Agent in Barranquilla, Colombia. This role involves providing first-line support, managing hardware/software issues, and ensuring employee satisfaction. The ideal candidate should have over 2 years of IT Service Desk experience, proficiency in trouble-shooting PC systems, and excellent...
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Service Desk Analyst
hace 4 días
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...
