Healthcare Team Lead

hace 2 semanas

Bogotá, Colombia Hire Horatio CX A tiempo completo

Position Summary We are looking for a detail-oriented and proactive Healthcare Team Lead Supervisor to manage the daily activities of our healthcare team. The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. Candidates should have at least 2 years of experience as a Supervisor, Team Lead, or a similar role in the healthcare industry, preferably within a BPO setting, including experience in managing diverse interactions (phone, chats, emails, tickets). Responsibilities Monitor team performance and implement improvement plans where needed. Ensure compliance with HIPAA and other relevant healthcare regulations and data privacy standards. Conduct regular coaching, feedback, and performance evaluations. Manage scheduling, shift coverage, and adherence to SLAs. Handle escalations and provide resolution support for complex customer issues. Collaborate with QA, training, and operations teams to ensure process efficiency and consistency. Participate in client calls, audits, and reporting as required. Identify process improvement opportunities and recommend solutions to enhance service delivery. Required Skills / Abilities Excellent (near-native) written English is a requirement for this job Familiarity with U.S. healthcare systems (insurance, provider, or payer processes). Strong understanding of data privacy protocols. Excellent communication, coaching, and conflict resolution skills. Ability to work in a fast-paced and deadline-driven environment. Great eye for detecting team, employee risk before it becomes an issue Track record of building positive relationships with employees and partners Strong work ethic and a talent for bringing out the best in others Passionate about sharing knowledge and helping others Proficient in MS Office, Google Suite Experience working with Zendesk, Salesforce, or Assembled is preferred. Education and Experience Minimum 2 years of experience in a BPO environment, with at least 1 year in a supervisory or team lead role. Experience handling diverse interactions such as phone calls, emails, chats, and tickets. Senior college student or bachelor's degree in Business Administration, Marketing, or related fields. On-site role based in Bogota. #J-18808-Ljbffr

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    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Position Summary:We are looking for a detail-oriented and proactive Healthcare Team Lead Supervisor to manage the daily activities of our healthcare team. The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. Candidates should have at least...

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