Learning Coordinator

Overview Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as Twilio’s next Learning Coordinator. About The Job This position is needed to operationalize and scale enterprise learning programs by providing high-quality coordination, logistics, and learner support across Twilio’s Talent Development portfolio. This role sits at the center of execution. You will ensure learning experiences run smoothly end-to-end, from scheduling and communications to LMS administration and reporting. You’ll partner closely with program managers, facilitators, vendors, and People partners to deliver consistent, professional learning experiences that reflect Twilio’s standards and culture. Responsibilities Coordinate logistics for virtual and in-person learning programs, including scheduling, calendar management, registrations, materials, and session setup. Administer learning platforms and tools (LMS, surveys, content libraries), ensuring accurate enrollment, completion tracking, and data integrity. Support program delivery by managing communications to learners, facilitators, and stakeholders before, during, and after sessions. Maintain program documentation, playbooks, and operating cadences to enable repeatable, scalable delivery. Partner with Talent Development program managers to support launches, pilots, and ongoing program operations. Track participation, completion, and basic program metrics; prepare summaries and reports for stakeholders. Coordinate with external vendors and internal facilitators to support contracting logistics, scheduling, and session readiness. Identify opportunities to improve learner experience and operational efficiency through process improvements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table 2–4 years of experience in learning coordination, HR operations, program coordination, or a related role. Experience supporting learning/enablement programs, training operations, or employee development initiatives. Strong organizational skills with the ability to manage multiple workstreams, deadlines, and details simultaneously. Comfort working with learning technologies (LMS, Zoom, Google Workspace, survey tools); ability to learn new systems quickly. Clear, professional written and verbal communication skills. Proven ability to work effectively in a remote, cross-functional environment. Desired Experience supporting enterprise or global learning programs. Familiarity with talent development, leadership development, or enablement programs. Experience coordinating vendors or external facilitators. Strong service orientation and attention to learner experience. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\'s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you\'re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn\'t what you\'re looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. #J-18808-Ljbffr