Hybrid Channel Experience Lead
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The British Council is seeking a Channel Experience Lead to shape and optimise customer interactions across web, chat, email and voice within our Global Customer Sales and Service teams. You will drive end-to-end journey improvements that reduce effort and improve satisfaction.
Working with Digital, Operations and Product teams, you will map journeys, analyse data, and implement channel design standards. This role blends UX thinking with operational excellence in a hybrid setup.
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Channel Experience Lead
Hace 20 horas
quindío, quindío, Colombia British Council Jornada completaWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We...