Remote Customer Onboarding
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Paired is seeking a dedicated Customer Support & Onboarding Specialist to guide nonprofit clients through onboarding, resolve issues, and manage public conversations on social media ads. This fully remote role requires ownership, independence, and a passion for helping customers.
You will lead onboarding calls, resolve tickets, craft workflows and documentation, and relay customer feedback to product teams to improve the experience. Fluent English and SaaS experience are essential.