Empleos actuales relacionados con Tipalti | Customer Experience Manager - Medellín, Antioquia - SD Solutions

  • Customer Experience Manager

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    We are seeking a talented Customer Experience Manager (CXM) to step into a fintech unicorn rocketship A Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients. CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and...

  • Customer Experience Director

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Company OverviewTipalti is a leading fintech company that empowers finance professionals to lead by modernizing the entire payables operation. With over 3000 global customers, we are one of the most valuable private fintech companies in the world.Job DescriptionA Customer Experience Manager plays a crucial role in ensuring that clients receive exceptional...

  • Customer Support Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship. The Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables...

  • Tipalti | Customer Experience Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    On behalf of  Tipalti , SD Solutions is looking for a talented  Customer Experience Manager  to step onto a fintech unicorn rocketshipSD Solutions is a staffing company operating globally.Contact us to get more details about the benefits we offer.A  Customer Experience Manager (CXM)  is a role that bridges the gap between a company's technical team and...

  • Strategic Customer Experience Leader

    hace 6 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Leadership and Team ManagementThe successful candidate will lead a high-performing Customer Onboarding team, fostering a culture of excellence, collaboration, and continuous improvement. Key responsibilities include:Setting clear performance expectations and providing regular feedback and coaching to team members.Mentoring and developing direct reports to...

  • Technical Support Manager

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    About TipaltiWe are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 funding round raised $270 million, valuing us at over $8.3 billion. We pride ourselves on our collaborative culture, product quality, and people capabilities.Job DescriptionA Customer Experience Manager bridges the gap between our technical team and clients,...

  • Tipalti | Associate Customer Onboarding Manager

    hace 2 días

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    On behalf of  Tipalti , SD Solutions is looking for a talented  Associate Customer Onboarding Manager  to step onto a fintech unicorn rocketshipSD Solutions is a staffing partner operating globally.Contact us to get more details about the benefits we offer.As a Associate Customer Onboarding Manager, you will be leading implementation projects with...

  • Customer Onboarding Director

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals. Key responsibilities include driving customer adoption, minimizing time to go live, and improving implementation quality. You will recruit and manage Onboarding Managers, oversee direct...

  • Customer Technical Support Manager

    hace 6 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    We are seeking a skilled Technical Support specialist to join our team at Tipalti.Key ResponsibilitiesDiagnose and troubleshoot ERP-related technical issues, including integrations with other systems.Work closely with team leadership to identify emerging issues before they become widespread.Maintain internal documentation and actively contribute to...

  • HR Project Manager

    hace 4 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As the HR Project Manager, you will play a crucial role in designing, implementing, and managing the People program at Tipalti. This position requires a dynamic individual with a strong background in analytics, exceptional organizational skills, the ability to work with extensive ambiguity, rapidly respond and execute a diverse range of requests, and...

  • Customer Onboarding Director

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As a key member of the Tipalti team, you will play a pivotal role in driving customer adoption and ensuring seamless implementation.Key responsibilities include:Recruiting and managing high-performing Onboarding Managers to deliver exceptional results.Developing and implementing best practices for capacity planning and resource allocation.Serving as a...

  • Technical Support Engineer

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to...

  • Senior Virtual Card Campaign Manager

    hace 3 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    We are searching for a B2B Virtual Card Supplier Enrollment Campaign Senior Manager to play a key role in driving revenue by helping our existing clients and prospects optimize their adoption of virtual cards within their B2B invoice-to-pay processes. The ideal candidate will have a successful track record in implementation or account management in the...

  • Marketing Project Manager

    hace 4 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Corporate Marketing Project Manager We are looking for a talented Marketing Project Manager to step onto a fintech unicorn rocketship We are seeking an experienced project management leader to oversee and drive various marketing projects from start to finish. You'll manage everything from the initial brief to the final delivery, ensuring smooth execution...

  • Marketing Project Manager

    hace 3 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Corporate Marketing Project Manager We are looking for a talented Marketing Project Manager to step onto a fintech unicorn rocketship We are seeking an experienced project management leader to oversee and drive various marketing projects from start to finish. You'll manage everything from the initial brief to the final delivery, ensuring smooth execution...

  • Tipalti | Customer Support Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer. The Customer Support Engineer works directly with customers to identify and resolve basic customer issues and...

  • Tipalti | Customer Support Engineer

    hace 17 horas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer. The Customer Support Engineer works directly with customers to identify and resolve basic customer issues...

  • Integration Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and...

  • Tipalti | Project Manager

    hace 4 semanas

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Project Manager to step onto a fintech unicorn rocketshipAs a Project Manager at Tipalti, you will oversee the implementation of Tipalti solutions for our clients.We are seeking a skilled and experienced SaaS Project Manager to join our dynamic team.As a Tipalti Project Manager, you will be...

  • Global Technical Services Engineer

    hace 7 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Tipalti is a global fintech company that offers a range of services to help businesses manage their finances more efficiently.Job ResponsibilitiesTake full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams.Lead internal escalations with Engineering and Product teams to ensure a timely response and...

Tipalti | Customer Experience Manager

hace 2 semanas

Medellín, Antioquia, Colombia SD Solutions A tiempo completo

On behalf of Tipalti , SD Solutions is looking for a talented Customer Experience Manager to step onto a fintech unicorn rocketship

A Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients. CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. Their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased.

Responsibilities:

  • Client Relationship Management: CXMs establish and maintain strong relationships with clients. They serve as the main point of contact for technical matters and act as a liaison between clients and the internal teams.
  • Technical Expertise: CXMs possess in-depth knowledge of the company's products, services, and technologies. They understand the technical aspects of the offerings and can effectively communicate and troubleshoot technical issues.
  • Needs Assessment: CXMs work closely with clients to understand their unique technical requirements and business goals. Based on this understanding, they provide recommendations and solutions that align with the client's needs.
  • Customization and Integration: Depending on the client's needs, CXMs may assist in customizing and integrating the company's products or services into the client's existing systems and workflows.
  • Issue Resolution: When technical issues arise, CXMs provide timely and effective troubleshooting support. They collaborate with internal teams to ensure swift issue resolution.
  • Proactive Support: CXMs anticipate potential technical challenges and provide proactive guidance to prevent issues from occurring. This can include best practices, optimization strategies, and regular check-ins.
  • Training and Education: CXMs educate clients on how to use the products or services effectively. They may provide training sessions, workshops, and documentation to ensure clients are empowered to utilize the offerings to their fullest potential.
  • Account Growth and Expansion: CXMs identify opportunities for upselling or cross-selling additional products or services that align with the client's evolving needs.
  • Performance Tracking: CXMs monitor the performance of the products or services for each client and provide regular reports on usage, trends, and outcomes.
  • Collaboration: CXMs collaborate with various internal teams, such as sales, product development, and support, to ensure a seamless customer experience.

Overall, a Customer Experience Manager plays a crucial role in ensuring that clients receive exceptional technical support and achieve their desired outcomes with the company's products or services.

Requirements:

  • Experience with Netsuite / QuickBooks or other ERP systems , and knowledge of accounting is a big plus.
  • Ability to clearly articulate solutions to complex technical issues, post-investigation .
  • Ability to manage high ticket volumes with proven ability and willingness to learn new skills.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • This is a hybrid position and requires you to be in the office Monday, Tuesday, and Thursday.

Advantages:

  • Experience in working with Zendesk, Salesforce, JIRA, etc .
  • Experience with Payments / Fintech .
  • Experience in an enterprise software or SAAS company.
  • Ability to read database tables using SQL queries.

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

#J-18808-Ljbffr