Emergency Support Consultant

Join to apply for the Emergency Support Consultant (Remote, EST) role at Getinge . Job Overview The Emergency Support Consultant supports Cardiac Assist product line customers and the field team through the Emergency Support Program (ESP). The external contacts for this position are Getinge customers, and communication with them is often of a consultative nature as well as troubleshooting. The consultant uses approved company materials and an understanding of the clinical situations in which Getinge products interact with the customers’ patients to guide troubleshooting efforts to a satisfactory outcome. Job Responsibilities and Essential Duties Communicates frequently with internal contacts from a wide variety of departments supporting the Cardiac Assist product line such as Sales, Service, Training, Marketing, and Quality. Responds to emergency calls from the Cardiac Assist clinical support service line. Conducts communications that may be confidential and sensitive in nature. Communications may require problem solving and involve sharing of information with various internal contacts. Assesses the needs of customers through appropriate questioning. Utilizes various communication methods as available to assess and troubleshoot. Provides information to assist customers based on guidelines, operator manual, and the approved Instructions For Use. Contacts the local sales and service contacts as necessary. Documents customer contact summary in internal reporting system, and if applicable, through appropriate Quality reporting system(s). Ensures up-to-date knowledge and compliance with all environmental, safety and health policies. Inform management of any actual or potential hazards in work environment and recommend any improvements to reduce exposure. Minimum Requirements Bachelor's degree preferred or an equivalent combination of education and work experience. A minimum of 3 years of Critical Care or Cardiac Catheterization Lab and IABP (Intra‑Aortic Balloon Pump) experience. Registered Nurse (RN) and/or Registered Cardiovascular Invasive Specialist (RCIS) strongly preferred. Competency will be tested on a periodic basis and the employee must achieve a passing score. Required Knowledge, Skills and Abilities Ability to communicate effectively, both written and verbal, with all levels of employees and customers. Strong organizational and problem‑solving skills are required in order to provide appropriate guidance to the customers as well as field personnel. Ability to use computer application programs such as word processing, database and spreadsheet. The ability to be flexible with rotating shift work. The ability to provide a professional atmosphere while answering support calls on the phone. This position requires the employees to have a high‑speed reliable internet connection for access to company systems like Lotus Notes, GForce, Outlook, and Skype. This position requires the employee to have a reliable cell signal and a fixed landline connection as a backup. The position requires occasional travel for training and competency evaluations. The salary range for this position is between $75,000‑$100,000 with an 8% bonus, depending on experience and location. Benefits At Getinge Health, Dental, and Vision insurance benefits 401k plan with company match Paid Time Off Wellness initiative & Health Assistance Resources Life Insurance Short and Long Term Disability Benefits Health and Dependent Care Flexible Spending Accounts Commuter Benefits Parental and Caregiver Leave Tuition Reimbursement Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr