ServiceNow Administrator Specialist

hace 1 semana

WorkFromHome, Colombia Amadeus A tiempo completo

Amadeus Bogota, D.C., Capital District, Colombia ServiceNow Administrator Specialist Summary Of The Role: We are seeking an experienced ServiceNow Administrator to configure and support ServiceNow ITSM, ITOM, and ITAM modules, optimizing workflows and processes to drive operational excellence and business value. In This Role You’ll: Collaborate with stakeholders to gather and translate business requirements into technical solutions. Configure and support ITSM, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows. Implement and optimize SLAs, service request workflows, and self-service modules. Set up dashboards, schedule reports, and customize analytics for better decision-making. Maintain technical documentation and process workflows. Collaborate with IT security teams to maintain compliance and secure configurations. About The Ideal Candidate: 5+ years of experience with ServiceNow modules (ITSM, ITOM, ITAM) in large‑scale environments. Advanced level scripting (JavaScript, GlideRecord, UI scripts). Detail‑oriented with excellent problem‑solving and troubleshooting abilities. Capable of working independently and in collaborative, fast‑paced environments. Fluent in English and Spanish. Configuration of ServiceNow modules, including ITSM, ITOM, and ITAM. Expertise in CMDB, CI Service Mapping, and ITOM operations workspace. Familiarity with cloud insights and ITSM site reliability operations. Pro in setting up ServiceNow chat, dashboards, and license management configurations. Understanding of ITIL frameworks and best practices. What We Can Offer You: Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Hybrid work model at our Bogota office. Professional development with on‑line learning hubs for technical and soft skills. Diverse and inclusive workplace within a world‑class travel technology company. Application Process: The application process takes no longer than 10 minutes Create your candidate profile, upload your Resume/CV and apply today Working At Amadeus, You Will Find: A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA – Everything at Amadeus is global, from people to business. Great opportunities to learn – On‑the‑job, formal training and peer learning. A caring environment – A supportive work environment that nurtures career and personal life. A complete rewards offer – Salary, bonus, equity and benefits. A diverse and inclusive community – Commitment to innovation through diversity. A reliable company – Trust and reliability are fundamental values. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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