Senior WFM Leader: Forecasting

CNX in Medellin, Colombia, is seeking a Sr. Manager, WFM to lead global workforce management across multiple contact center locations. The role designs scheduling, capacity planning, forecasting, and staffing processes to ensure optimal service levels and cost efficiency.You will build and guide a high-performing WFM team, develop forecasting tools, partner...

Concentrix is seeking a senior-level WFM professional to design and implement scheduling and capacity planning across multiple contact center locations. You will build and lead a responsive team to meet staffing targets, forecast volumes, and translate data into actionable hiring plans and schedules. You will analyze volume drivers and implementation of...

Concentrix is seeking a senior Workforce Management leader to shape and drive WFM strategy across multiple accounts and contact centers. You will design staffing, scheduling, forecasting, and capacity plans, and lead a team to meet daily, weekly, and monthly needs while optimizing resources and costs. You will translate volumes into hiring plans, monitor...

Job Title: Sr. Manager, WFM Job Description WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as...

Job Title: Sr. Manager, WFM Job Description WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a...

Job Title: Sr. Manager, WFM Job Description WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a...

Medellin, Colombia | Posted on 10/14/2026 At Roca Alliances Our mission is to inspire nearshore outsourcing to Latin America, as our expertise is providing customized services to help companies from the U.S., Canada, and Europe expand their operations through guided entry with our consolidated experience in the Latin American region. We are an expert...

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Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página. Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que...