Site Reliability Engineer

This is a remote position as a full time Colombia employee paid in COP. This requires a minimum of a B2 English comprehension, please be sure to apply with your English CV. We are seeking a proactive and experienced Site Reliability Engineer (SRE) to join our team, focusing on maximizing the reliability, availability, and performance of our enterprise applications hosted primarily on Azure. This role is central to shifting our operational model toward engineering excellence. Key responsibilities include building out comprehensive observability stacks using Azure Monitor/Application Insights, defining and managing error budgets, establishing performance baselines, and maturing our incident management and runbook procedures. Responsibilities Observability Implementation: Design, implement, and maintain robust, centralized observability solutions across the application and infrastructure stack, leveraging Azure Monitor and Application Insights. SLO/Error Budget Management: Define Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for critical services and establish clear error budgets to guide engineering trade‑offs between feature velocity and reliability. Performance Engineering: Establish documented performance baselines for key transactions and resources; proactively identify and remediate bottlenecks before they impact users. Incident Management Ownership: Own and drive the incident management process end‑to‑end, including on‑call rotation participation, rapid response, effective communication, and post‑mortem analysis. Runbook Automation: Develop, document, and continuously refine high‑quality, actionable runbooks for common failure scenarios, focusing on automating remediation steps where possible. Toil Reduction: Systematically identify and eliminate manual, repetitive operational work (toil) through automation, scripting, and self‑healing infrastructure. System Design Consultation: Collaborate with development teams to review system designs, ensuring they meet reliability standards before deployment into production environments. Cost Optimization: Monitor resource consumption and provide engineering guidance to optimize cloud infrastructure spend while maintaining target SLOs. Qualifications 5+ years of experience in systems engineering, operations, or a dedicated Site Reliability Engineering role. Extensive hands‑on experience designing and managing complex observability solutions, specifically within the Azure ecosystem (Azure Monitor, Application Insights, Log Analytics). Proven track record of defining, implementing, and enforcing SLOs/SLIs and Error Budgets for production services. Direct experience managing critical production incidents, including formal incident management protocols (e.g., PagerDuty integration, clear communication paths). Strong background in establishing performance baselines and using load testing or profiling tools to validate system behavior. Proficient in infrastructure automation using IaC tools like Terraform or Bicep. Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Skills and Competencies In‑depth understanding of cloud‑native architecture patterns and services within Azure (or similar major cloud providers). Expert knowledge of modern monitoring, logging, and tracing technologies (e.g., Prometheus, Grafana, Jaeger, distributed tracing concepts). Strong scripting and automation skills (Python, PowerShell, Bash) necessary for building automated remediation and tooling. Deep knowledge of networking principles (DNS, HTTP, load balancing) as they relate to service availability. Exceptional troubleshooting and analytical capabilities under pressure during high‑severity incidents. Excellent written communication skills, particularly in documenting clear, concise runbooks and thorough post‑mortem reports. Proven ability to prioritize reliability tasks and effectively negotiate technical debt/feature work with development teams. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting and Information Technology Industries Software Development Referrals increase your chances of interviewing at Blankfactor by 2x Get notified about new Site Reliability Engineer jobs in Colombia . #J-18808-Ljbffr