IT Product Support Agent
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Elempleo is seeking an IT Product Support - Service Desk Agent to provide L2 application support for a global eQMS environment, based on-site in Bogotá, Colombia. The role requires solid English skills and 2–5 years in service desk or IT application support.
You will handle incidents, monitor eQMS issues, and assist go-lives, releases and data migrations while coordinating with cross-functional teams. Knowledge of ITIL, regulated systems, and eQMS is highly valued.