IT Product Support Agent

Hace 2 días

bogotá, bogotá, d.c., Colombia Elempleo Jornada completa

Elempleo is seeking an IT Product Support - Service Desk Agent to provide L2 application support for a global eQMS environment, based on-site in Bogotá, Colombia. The role requires solid English skills and 2–5 years in service desk or IT application support.

You will handle incidents, monitor eQMS issues, and assist go-lives, releases and data migrations while coordinating with cross-functional teams. Knowledge of ITIL, regulated systems, and eQMS is highly valued.