Observability Engineer

Hace 5 días

Remote, Colombia Softtek Jornada completa
  • · Working knowledge of monitoring OpsRamp system
  • · Experience with incidents with ServiceNow
  • · Knowledge of Microsoft Office 365
  • · Basic knowledge of Windows operating systems
  • · Basic knowledge of Unix/Linux operating systems
  • · Basic understanding of SQL structures
  • · Basic knowledge of network infrastructure
  • · Basic knowledge of cloud concepts
  • · Basic knowledge of security concepts
  • · Understanding of Incident Management processes
  • · Ability to analyze monitoring alerts and operational events

Required – Soft Skills

  • · Process-oriented mindset
  • · Teamwork and collaboration
  • · Analytical thinking
  • · Problem-solving skills
  • · Root Cause Analysis mindset
  • · Willingness to learn
  • · Adaptability

Nice to Have (Technical Skills)

  • · Knowledge of Information Management practices
  • · Experience supporting monitoring or operations environments
  • · Decision-making skills in operational environments
  • · Additional technical knowledge in infrastructure technologies

Responsibilities (Activities to perform)

  • · Analyze and manage monitoring alerts
  • · Perform basic troubleshooting activities
  • · Execute correlation and trend analysis
  • · Manage and escalation incidents when required
  • · Support incident management processes
  • · Maintain and update knowledge base articles
  • · Track and report operational metrics
  • · Monitor services and infrastructure availability
  • · Fulfill service requests within defined procedures
  • · Participate in Sev1 and Sev2 conference calls
  • · Coordinate with specialized support teams for issue resolution
  • · Contribute to process improvement initiatives
  • · Ensure compliance with operational procedures and service levels

Additional Information

  • · 24x7 shift-based operation
  • · High interaction with technical support teams
  • · Participation in incident response activities
  • · Focus on service availability and operational continuity
  • · Continuous learning and process improvement environment