Principal Technical Support Engineer

hace 1 semana


Bogotá, Colombia INGEPSY A tiempo completo

In our 'always on' world, we believe it’s essential to have a genuine connection with the work you do.

CommScope is looking to add a Principal Technical Support Engineer to our Network, Indoor Cellular & Security solutions team, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. We offer dedicated engineering and customer service resources to our customers across a spectrum of verticals including hospitality, education, hard-working cities, government, venues, service providers, and more.

The Team

Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our business with a clear focus on the Customer’s Experience.

How You'll Help Us Connect the World

RUCKUS Networks, a CommScope company, is a global innovator in Wireless and Switch networking technology. Our Customer Support team is committed to delivering outstanding customer experience.

We are looking for a highly authoritative Principal Technical Support Engineer who can perform the duties with minimal direction and possesses strong wireless knowledge, including L2/L3 Switch networking and system troubleshooting skills.

A candidate must have strong interpersonal skills and experience in interacting and building rapport with customers, management, and technical teams.

Key Responsibilities:

  • Promptly troubleshoot, isolate root causes, and provide resolutions to customers' critical technical issues.
  • Collaborate with customers and internal engineering teams to collect logs and network data (packets) for analysis in isolating network issues.
  • Replicate customer technical environments in the Support lab to recreate customer issues.
  • Work closely with engineering in debugging logs and collecting data to isolate SW/HW defects, following through on delivering fixes to customers in critical situations.
  • Provide in-person, on-site support to customers experiencing major issues impacting their user experiences, if required.
  • Work closely with multi-functional teams (SEs, Engineering, and PLM) on debugging tools and improving process efficiency.
  • Develop and publish Knowledgebase (KB) articles on sophisticated problem resolutions to be shared with customers and internal Technical Support Engineers.
  • Some travel may be required to customer sites.

Required Qualifications for Consideration:

  • Bachelor’s degree in Electrical Engineering, Computer Science, or relevant experience in a technical field.
  • 7+ years of work experience in wireless networking.
  • Expert-level knowledge in wireless 802.11 protocols, WAP (Wireless Access Point) & WLC (Wireless LAN Controller), WLAN security, SSL certificate, TCP/IP, RADIUS, LDAP, and packet capture analysis.
  • System experience in Windows & Linux server platforms, VM platforms (VMware & KVM), and Azure, AWS & GCE Cloud platforms.

You Will Excite Us If You Have:

  • Experience in troubleshooting Layer 2 / Layer 3 Switches is a plus.
  • Hands-on experience in scripting in Linux is a plus.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting this link .

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at . You can also learn more about CommScope’s accommodation process and EEO policy at this link .

#J-18808-Ljbffr

  • Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    Job Title: Principal Technical Support EngineerIn today's fast-paced world, effective communication is crucial for success. At CommScope Inc., we're committed to delivering cutting-edge connectivity solutions that empower our customers to achieve their goals.We're seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member...


  • Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    At CommScope, we're committed to delivering connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this vision.Key Responsibilities:Provide expert-level technical support to customers, troubleshooting and resolving complex issues related to wireless networking and...


  • Bogotá, Bogotá D.E., Colombia Commscope A tiempo completo

    Job DescriptionWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope. This role will be part of the Ruckus Networks Customer Support and Services (CSS) team, which is a globally distributed team functioning with a unified operations model.About the RoleThe ideal candidate will have strong wireless knowledge of...


  • Bogotá, Colombia CommScope A tiempo completo

    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. CommScope is looking to add Principal Technical Support Engineer CommScope’s Network, Indoor Cellular & security solutions, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers...


  • Bogotá, Colombia CommScope A tiempo completo

    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. CommScope is looking to add Principal Technical Support Engineer CommScope’s Network, Indoor Cellular & Security solutions focus on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers dedicated...


  • Bogotá, Cundinamarca, Colombia CommScope A tiempo completo

    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. **CommScope is looking to add Principal Technical Support Engineer** CommScope’s Network, Indoor Cellular & security solutions, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers...


  • Bogotá, Colombia PAYU COLOMBIA SAS A tiempo completo

    Technical Support Engineer About the role: We are looking for a Technical Support Engineer who will be an L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants. What you will do: Manage requests submitted by internal and external clients, related to Technical Support, with the objective of providing final...


  • Bogotá, Colombia Universidad Católica de Oriente A tiempo completo

    We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer...


  • Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Job Title: Senior Technical Support EngineerThe Senior Technical Support Engineer serves as the highest level of support and lead technical escalation resource for Radware, providing expert support to internal departments.Key Responsibilities:Receive day-to-day instructions on outgoing cases and assignments.Demonstrate good judgment to select the best...


  • Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description**: - We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot...


  • Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    In a world where connectivity is key, we're seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope.About the RoleWe're a global innovator in wireless and switch networking technology, and our Customer Support team is dedicated to delivering an exceptional customer experience. As a Principal Technical Support Engineer,...


  • Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    About the RoleAs a Principal Technical Support Engineer at CommScope, you will be part of a globally distributed team that provides dedicated engineering and customer service to customers across various industries.We are looking for an experienced professional with strong wireless knowledge and system troubleshooting skills to join our team. The ideal...


  • Bogotá, Colombia SUTHERLAND GLOBAL SERVICES A tiempo completo

    Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Technical Support Engineer Level 1 We are seeking a highly motivated Technical Support...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Engineer to provide exceptional technical support to our customers. This role involves troubleshooting, resolving, and preventing technical issues related to our innovative NIQ Activate product.Key Responsibilities:Provide technical support to customers via our support ticketing systemResearch, diagnose, and...


  • Bogotá, Colombia Sutherland A tiempo completo

    Job Description We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver...


  • Bogotá, Colombia Nielseniq A tiempo completo

    We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers...


  • Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

    Job DescriptionThe Red Hat Global Support Services team is seeking a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Your primary responsibility will be to deliver an outstanding customer support...


  • Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    At CommScope, we're on a quest to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this goal.The ideal candidate will have a strong background in wireless networking, with expertise in wireless protocols, WAP, WLC, WLAN security, SSL certificates,...


  • Bogotá, Colombia Nielseniq A tiempo completo

    We are looking for a Technical Support Engineer to join our expanding team in the Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customer...


  • Bogotá, Colombia Nielseniq A tiempo completo

    We are looking for a Technical Support Engineer to join our expanding team in the Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve...