Customer Service Specialist

Hace 4 días

medellín, antioquia, Colombia Aceolution Inc Jornada completa

We are seeking a customer-focused professional with experience in customer service and finance to handle financial inquiries, resolve customer concerns, and provide accurate information regarding accounts, billing, payments, and transactions.

Key Responsibilities

  • Handle customer inquiries related to billing, payments, accounts, and financial transactions.
  • Resolve customer issues and payment discrepancies efficiently.
  • Maintain accurate customer records and documentation.
  • Ensure confidentiality and compliance with company policies.
  • Collaborate with finance teams to resolve customer concerns.
  • Meet customer satisfaction, quality, and productivity targets.

Requirements

  • Previous experience in customer service with a background in finance or financial services.
  • Knowledge of billing, payments, banking, or account management.
  • Strong communication, numerical, and problem-solving skills.
  • Basic computer skills and attention to detail.
  • Must be willing to work completely onsite in Medellín, Colombia.