Customer Experience Associate Customer Experience · Bogotá

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TourHero Inc. A tiempo completo

Join Us as Our Customer Experience Hero

Job title : Customer Experience Associate

Location : Bogotá, Colombia (WeWork Calle 100)

Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home.

TourHero is a social travel platform revolutionizing how people explore the world together. We're building an online marketplace that connects adventure-seekers with unique, curated trips designed to foster new friendships.

Our Community:

  • TourHeroes : Passionate travelers who craft and lead experiences
  • Travelers : Adventurers ready to join curated trips and make new connections
  • Operators : Local partners offering authentic, immersive activities

Backed by two of the most iconic names in venture capital, we're growing fast and need new team members to help us execute our grand vision. At TourHero, we value creative thinkers who are ready to dive in, solve challenges, and bring fresh ideas to the table. If you're passionate about building unforgettable experiences for travelers, this could be the role for you

The Role:

As a Customer Experience Associate, you'll be the go-to person for ensuring our travelers have seamless, enjoyable journeys. You'll start by mastering the basics, responding to customer queries and supporting administrative tasks. As you gain experience, you'll take on more responsibility, managing live trips and helping travelers navigate their adventures. Customer experience is at the heart of everything we do, and in this role, you'll play a key part in creating unforgettable memories for our travelers while growing alongside a passionate, driven team.

Responsibilities:

  • Provide top-notch customer support, handling inquiries through our platform, email, WhatsApp, and phone.
  • Assist customers with booking changes, cancellations, and resolving platform-related issues.
  • Communicate feedback from customers to cross-functional teams, including engineering and content.
  • Help manage the logistics for live trips, ensuring smooth operations.
  • Learn and adapt to our evolving processes, contributing to the continuous improvement of our customer experience.

Requirements:

  • 1-3 years of customer service or customer-facing experience.
  • Fluent in English, with strong written and verbal communication skills.
  • A patient, friendly, and professional demeanor.
  • Strong organizational skills and the ability to think creatively when solving problems.
  • Familiarity with the travel or hospitality industry is a plus, but not required.
  • Experience with tools like Front, Slack, WhatsApp, CloudTalk, and Airtable is an advantage.
  • Comfortable working in a fast-paced, startup environment.

Benefits:

  • Equity : Stock options for all employees
  • Health Insurance : Medical and travel insurance
  • Holiday : 22 days PTO
  • Remote Flexibility : 5 days of work from anywhere every 6 months
  • Equipment : Mac, monitor, and a $200 tech budget for additional equipment.

Ready to Create Unforgettable Journeys? Let's Build Together

#J-18808-Ljbffr

  • Bilingual Customer Experience Associate

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    About the PositionWe are seeking a Bilingual Customer Experience Associate to join our team at Bruntwork. As a key member of our customer support team, you will play a critical role in providing exceptional service to our customers.Responsibilities and RequirementsYou will engage with customers in both English and Spanish, addressing inquiries about credit...

  • Customer Experience Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Schneider Electric Gruppe A tiempo completo

    At Schneider Electric Gruppe, we value diversity and inclusion, providing a platform for professional and personal fulfillment. As a Customer Experience Manager, you will be responsible for developing and executing strategies to improve customer satisfaction and retention rates.SaaS Customer Success AssociateThis role requires strong analytical and...

  • Customer Experience Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completo

    Voyager Global Mobility, a leading provider of rideshare solutions, seeks an experienced customer service professional to join its team as a Customer Care Representative (DSS or CR). This role is based in Colombia and will focus on providing exceptional support to clients in the United States.The successful candidate will be responsible for handling various...

  • Customer Experience Strategist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Cloud9 A tiempo completo

    Company Overview">Cloud9 is a revolutionary hospitality company redefining the guest experience through technology-driven, customer-first strategies in the alternative rental space. Our mission is to deliver unforgettable experiences that exceed guest expectations and drive business growth.">Job Description">We are seeking an exceptional Customer Experience...

  • Customer Experience Lead

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Insense | Tiktok & Meta Partner A tiempo completo

    Job OverviewIn the rapidly evolving creator economy, Insense | Tiktok & Meta Partner is seeking a seasoned professional to spearhead customer experience initiatives. As the Customer Experience Lead, you will play a pivotal role in merging customer success and support functions to deliver unparalleled customer experiences.Key Responsibilities- Leadership and...

  • Customer Experience Specialist

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has excellent communication skills.As a Customer Experience Specialist, you will be responsible for providing proactive communication, empathy, and...

  • Customer Experience Analyst

    hace 3 días

    Bogotá, Bogotá D.E., Colombia General Motors A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our analytics department, you will be responsible for providing valuable insights and recommendations to drive business growth and customer satisfaction.About the RoleMonitor and analyze customer data to identify trends and opportunities for...

  • Customer Experience Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    We are seeking a Customer Experience Specialist to join our team. As a key member of our support operation, you will play a vital role in delivering exceptional customer experiences through effective communication and problem-solving skills.Job Description:As a Customer Experience Specialist, you will be responsible for:Providing timely and accurate...

  • Customer Experience Expert Bogotá

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    We're on a mission to revolutionize the customer experience at Teleperformance Colombia. As a Customer Experience Expert, you'll play a critical role in delivering personalized support to our airline clients. If you're passionate about exceeding customer expectations and making a lasting impact, we want to hear from you!About the RoleThis is an exciting...

  • Customer Experience Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Customer Experience Specialist - German (BOG) Horatio Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global...

  • Customer Experience Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Customer Experience Specialist - German (BOG)Horatio Bogota, D.C., Capital District, Colombia2 days ago Be among the first 25 applicantsJob OverviewWe are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global client base,...

  • Customer Experience Consultant

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Are you passionate about the world of tech?We're looking for a skilled Customer Experience Consultant to join our team at SupportYourApp and help us deliver exceptional customer support to our clients around the globe.As a Customer Experience Consultant, you'll work closely with our clients to understand their needs and provide personalized support that...

  • Customer Experience Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Tp A tiempo completo

    If you are passionate about delivering exceptional customer experiences, we encourage you to apply for our Customer Experience Manager role at Tp.About the PositionThis is a full-time position that requires strong problem-solving skills and the ability to work in a fast-paced environment.Your Key ResponsibilitiesCollaborate with internal teams to enhance...

  • Customer Experience Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Job Overview We are seeking a highly skilled Customer Experience Specialist to join our dynamic team in Bogota. In this role, you will be responsible for providing exceptional customer service to our global client base, assisting with inquiries and resolving issues across multiple channels. Key Responsibilities Customer Support: Provide high-quality customer...

  • Customer Experience Lead

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Cámara de la Diversidad A tiempo completo

    Job Title: Senior Client Care SupervisorCámara de la Diversidad is seeking a highly skilled Senior Client Care Supervisor to join their team in Bogota, D.C. This mid-senior level role requires experience and expertise in client care, with a focus on leading and managing customer care teams.About the PositionSupervise customer care teams to ensure...

  • Customer Experience Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Tp A tiempo completo

    We are looking for a Customer Experience Manager to join our team at Tp. In this role, you will be responsible for providing exceptional support and guidance to our clients to ensure their success.About This OpportunityThis is an exciting opportunity to work with a dynamic team and contribute to the growth and development of our clients.As a Customer...

  • Customer Experience Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Pallomaro S.A A tiempo completo

    Pallomaro S.A. is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our marketing and sales department, you will be responsible for delivering exceptional customer service and driving business growth.Job ResponsibilitiesDevelop and implement strategies to enhance customer satisfaction and loyaltyCollaborate with...

  • Exceptional Customer Experience Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Easygo A tiempo completo

    Exceptional Customer Experience SpecialistWe are seeking a skilled and experienced Exceptional Customer Experience Specialist to join our team at Easygo. As a key member of our support squad, you will be responsible for providing top-notch customer service and support to our clients via chat on a 24/7 rotating roster.Your primary focus will be to ensure a...

  • Customer Experience Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.Key Responsibilities Customer...

  • Customer Experience Specialist

    hace 8 horas

    Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.Key Responsibilities Customer...