Sr Services Manager
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Job Description Summary
Job Description
Roles and Responsibilities
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Required Qualifications
- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job FamilyGroup(s)/Function(s)).
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Ability travel to customer sites as needed.
- Ability to work across functions.
- Ability to work independently and be a self-starter.
- Financial, analytical skills, and strategic planning capabilities
- Strong preference of technical background and familiarity with Gas Turbines.
- Preference would be for our qualified candidate to reside and/or relocate within the designated countries.
- Valid permit to work in Venezuela.
- Experience with customers in the assigned region.
- Capability to rellocate to Venezuela in the near term as the country of operation.
Additional Information
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
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