Technical Support Specialist
hace 2 días
POSITION SUMMARY Broadvoice is seeking a Technical Support Specialist with strong VoIP knowledge and SIP trunking troubleshooting experience to join our growing team. In this technical, customer-facing role, you’ll work directly with business clients via phone, chat, and email to resolve complex issues—particularly those related to call flow, SIP signaling, and voice service performance. If you’re passionate about problem-solving and want to make a meaningful impact in a fast-paced, customer-focused environment, we want to hear from you. KEY RESPONSIBILITIES Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments Accurately document and track issues using our internal ticketing system Identify and escape bugs or defects; document feature requests to help improve our product ecosystem Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info Communicate real-time insights with your team through collaboration tools like chat and internal channels Actively grow your technical knowledge with training, manuals, industry publications, and hands‑on experience Take on additional duties and special projects as assigned QUALIFICATIONS Strong knowledge of VoIP technologies (SIP, RTP, NAT traversal) and experience in SIP trunking environments Demonstrated experience troubleshooting SIP signaling and interpreting call logs , preferably with platforms like Metaswitch Understanding of network fundamentals, router configurations, and basic IT concepts Strong English communication skills—written, verbal, and in live customer interactions Ability to manage time effectively and stay detail-oriented in a fast‑paced support environment Previous experience in a Tier 2 or higher technical support role in a VoIP, telecom, or unified communications setting is preferred WHY BROADVOICE
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WorkFromHome, Colombia Broadvoice A tiempo completoJoin to apply for the Technical Support Specialist role at Broadvoice Position Summary Broadvoice is looking for a Technical Support Representative 2 to join our growing team. In this dynamic role, you will provide technical support to US-based business customers via phone, chat and email. If you are passionate about solving problems and want to make an...
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WorkFromHome, Colombia Kyndryl A tiempo completo* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.Technical Specialist Cloud page is loaded## Technical Specialist Cloudremote type: Partially...
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WorkFromHome, Colombia Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role...
