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Senior Consultant, Client Success
hace 2 semanas
Senior Consultant, Client Success Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo joined Visa in 2024. Job Description The Senior Consultant, Customer Success is a B2B client‑facing individual contributor responsible for ensuring customers achieve maximum value, driving adoption, increasing customer engagement and maintaining high levels of satisfaction from the Pismo SaaS platform for card payments and core banking. Key Responsibilities Serve as the primary point of contact for assigned clients, managing the end‑to‑end customer lifecycle from onboarding to extended adoption. Build strong relationships with client stakeholders, understanding their business goals and translating them into actionable success plans. Develop expertise on platform features, card payment processing, and core banking operations. Conduct regular check‑ins, training sessions, and meet‑ups to ensure customers can fully leverage platform value. Coordinate technical issue troubleshooting with internal teams and upgrade any necessary support. Monitor customer health metrics and usage data to proactively identify risks and opportunities. Develop and execute strategies to drive user adoption, satisfaction, and retention. Qualifications Required Skills & Experience 10+ years in customer success, consulting, or technical account management, ideally within SaaS and card payments environments. Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems. Experience in program management, solution deployment, and client training. Excellent communication, stakeholder management, and problem‑solving skills. Analytical mindset with the ability to interpret data and drive actionable insights. Structured and critical thinking with high focus on strategy and results. Bachelor’s degree in business, Computer Science, or related field. Fluency in written and spoken English. Preferred Attributes Experience in the LATAM financial services market. Familiarity with SaaS platform delivery, customer onboarding, and regulatory requirements. Ability to manage multiple client projects and priorities independently. Additional Information Hybrid position – employees alternate between remote and office, working from office 2‑3 days a week as determined by leadership. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
