Tier 3 IT Support Microsoft Ecosystem

hace 22 horas

Bogotá, Colombia Nearshore Business Solutions A tiempo completo

Primary Role Serve as the Tier 3 escalation point within the Microsoft ecosystem. Provide expert-level support and troubleshooting across Microsoft 365, Intune, and Azure environments. Lead resolution of the most complex technical issues, ensuring long-term solutions that strengthen reliability, security, and user experience. Key Responsibilities Act as the final escalation tier for technical issues within Microsoft 365, Intune, and Azure. Diagnose and resolve advanced problems related to cloud infrastructure, identity management, security policies, and device compliance. Manage and optimize Microsoft Intune for endpoint security, device compliance, application deployment, and conditional access. Administer and secure Microsoft 365 environments , including account lifecycle management, Exchange Online migrations, DLP configuration, and distribution group management. Configure and manage Azure Active Directory (identity protection, conditional access, MFA, security baselines). Implement and support data loss prevention (DLP) and endpoint security solutions within Microsoft 365/Intune. Collaborate with engineering and security teams to solve cross-platform issues impacting enterprise cloud services. Lead technical initiatives to improve the Microsoft cloud environment (automation, policy rollout, security hardening). Create Tier 3-level documentation: incident reports, escalation SOPs, and technical guides. Mentor Tier 1 and Tier 2 teams to strengthen their knowledge of Microsoft technologies. Required Skills and Qualifications Exceptional spoken and written English (C2 or Native). Proven expert-level experience with Microsoft Intune (must be explicitly listed in experience). Deep knowledge of Microsoft 365 administration, Azure Active Directory, and security/DLP solutions. Strong understanding of Microsoft cloud networking, conditional access, and endpoint management. Scripting/automation skills (PowerShell highly desirable). 10+ years in IT support roles with at least 5 years in senior/Tier 3 capacity focused on Microsoft technologies. Relevant certifications strongly preferred (Microsoft Certified: Endpoint Administrator, Azure Administrator, Security+, etc.). #J-18808-Ljbffr

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