Credit Controller

hace 6 días

Bogotá, Colombia INGEPSY A tiempo completo

Job Description

About this Job

The Credit Controller – Cash app team is responsible for allocating and posting the cash collected of debt due to NiQ from third parties. This is to be achieved through collaboration with the Order to Cash team and operational teams across the NiQ Group, minimizing overdue debt, DSO, and maximizing cash flow. The role aims to provide a proactive, responsive, and quality-driven credit control service in line with predetermined SLAs and KPIs for all NiQ entities.

Responsibilities:

  • Control and reduce third-party debt through proactive management of the assigned trade debtors ledger, setting targets on a monthly basis (DSO, Receivable overdue, Collection ratio).
  • Process and distribute various reports, such as Trade debtors outstanding balance, Cash flow forecast, dispute report, Bad debt provision, and others.
  • Monitor and record customer account details for on-account cash, partial payments, and other irregularities (disputes).
  • Provide customer service regarding collection issues, process, and review account adjustments, resolving client disputes and short payments.
  • Work with collections teams to ensure all incoming queries are promptly resolved.
  • Perform other assigned tasks and duties necessary to support the Local Finance / I2C team.
  • Communicate with internal and external customers in a professional and polite manner at all times.

About you

A successful Credit Controller will ensure that all basic key performance indicators pertaining to Account Receivables align, Collection target fulfillment, average time on disputes resolution, and DBO are achieved for the respective market. S/he will have built a successful working relationship with Revenue Associates and Revenue Controllers.

Qualifications:

  • Experience in an international company, preferably within a SSC/BPO environment, in the Order to Cash, Accounting, or Procure to Pay area.
  • University degree (finance, accounting, business, or related field).
  • Intermediate to advanced level of English.
  • Functional knowledge of MS Excel, SAP, Sidetrade (optional), or other ERP and/or Collection and Dispute Management software.
  • The ability to cooperate and interact effectively at all levels of the organization.
  • Understanding of customer services.
  • Accuracy and strong attention to detail.
  • The ability to work on own initiative and be proactive/self-starter.

Additional Information

Our Benefits:

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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