Senior Process Optimization Consultant

Bogota, D.C., Capital District, Colombia Visa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely each year between consumers, merchants, financial institutions and government entities in more than 200 countries. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. Job Description Client Services works with issuers, acquirers, processors and merchants worldwide to deliver on our commitment to uplift everyone, everywhere. The Senior Consultant, Process Excellence will support the design, improvement and governance of processes across Client Services. This individual‑contributor role focuses on executing process improvement initiatives, applying Continuous Improvement methodologies, and collaborating with cross‑functional teams to enhance client and employee experiences. Key Responsibilities Partner with cross‑functional teams to improve client experience, service standards and operational efficiency through process design and re‑engineering. Use analytical and process management skills to develop comprehensive process improvement plans. Support process improvement initiatives across global teams, applying Continuous Improvement methodologies (Lean, Six Sigma, BPM). Facilitate journey‑mapping and design‑thinking workshops to uncover root causes and co‑create future‑state processes with stakeholders. Develop and maintain process documentation, including SOPs, process maps and governance artifacts. Drive implementation of metric‑based improvements, monitoring, reporting, performance analysis and cost benefit, translating complex information into actionable insights and presenting findings with clarity to stakeholders. Translate the voice of the client and/or employee into strategic initiatives, partnering with global senior stakeholders to deliver on an improvement pipeline. Act as an ambassador to promote process excellence, coaching and mentoring team members to build capability. Deliver stakeholder updates, translating complex problems into clear, data‑driven insights that support informed decision‑making. Collaborate with analytics teams to translate data into actionable insights for process optimization. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor’s Degree, or at least 5 years of experience with an advanced degree (Masters, MBA, JD, MD), or 2 years of work experience with a PhD. Minimum 5 years of experience in successful delivery of large initiatives with demonstrated business value. Fluent in written and spoken English. Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor’s Degree, 7 or more relevant years of experience with an advanced degree, or 3 or more years of experience with a PhD. Certified Lean Six Sigma Green Belt with documented track record of financial benefits delivered through large‑scale programs. Experience transforming service operations in payments, financial services, B2B SaaS or other high‑availability, regulated industries. Demonstrated ability to lead and coach cross‑functional, multicultural teams; foster collaboration and capability building. Proven ability to manage shifting priorities and deliver on commitments in dynamic environments. Executive presence and exceptional communication skills, with the ability to present complex ideas to senior leadership. Advanced analytical skills, able to synthesize data, model scenarios and craft fact‑based narratives that drive action. Expertise in customer journey mapping, Agile or Lean product development and change‑management certification (e.g., Prosci, CCMP) or equivalent skills. Ability to translate technical and operational details into clear strategic insights for executive stakeholders. Resourceful and analytical problem‑solver, skilled in facilitation and project management, with the ability to proactively identify opportunities for improvement and drive effective solutions. Working knowledge of modern data and analytics platforms (Power BI, Tableau, SQL) and AI/ML applications for process optimization. Expert ability to craft and deliver compelling, visually engaging narratives using PowerPoint and other presentation tools, effectively communicating complex concepts to diverse audiences including senior leadership. Experience working with Product and engineering teams is a plus. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Product Management; IT Services and IT Consulting #J-18808-Ljbffr