Senior Technical Support Analyst, Trilogy

hace 2 días


WorkFromHome, Colombia Crossover A tiempo completo

Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD Join to apply for the Senior Technical Support Analyst role at Crossover. Base Pay Range $30.00/hr - $30.00/hr Responsibilities AI-Augmented Customer Resolutions: Examine escalated, complex tickets that have bypassed AI systems, deploy human judgment where AI capabilities fall short, and enhance the AI system to bridge those gaps. Combine advanced human technical expertise with AI‑powered tools to deliver superior customer support, focusing on complex issues beyond AI’s current capabilities. Complete required ramp‑up within the first month, achieving proficiency across multiple products. Operate independently; avoid overreliance on manager assistance for unblocking tasks. Qualifications Located in North or South America. Minimum 3 years of total experience in technical customer support roles. Advanced proficiency with generative AI (hands‑on use of multiple AI platforms, ability to automate workflows and build custom GPTs); experience limited to LLMs for research or content creation does not meet the standard. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Trilogy is a place where you can grow your career by leaps and bounds. Working with Us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. Payment is weekly. Consult for more details. Seniority Level Senior Employment Type Full‑time Crossover Job Code: LJ-3330-CO-BogotáDC-SeniorTechnica2.007 #J-18808-Ljbffr



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