Scrum Master GTM

Why join Coupa? Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Scrum Master at Coupa: We are looking for an experienced Scrum Master to join our Business Applications team. This is a unique, hybrid role where you will act as a servant‑leader for two key functions: facilitating bi‑weekly enhancement sprints for planned project work and coordinating daily production support activities across multiple application teams. The ideal candidate is a master of Agile principles, an excellent facilitator, and is adept at context‑switching between structured sprint work and the fast‑paced demands of production support. You will be instrumental in improving team velocity, ensuring application stability, and delivering continuous value to our business stakeholders. The ideal candidate will act as a Jira administration guru helping set up and maintain our SDLC processes and reporting in JIRA. What You’ll Do: Agile & Scrum Facilitation: Facilitate all Scrum ceremonies for the development team, including Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives for bi‑weekly enhancement sprints. Guide and coach the team on Agile and Scrum practices to achieve a high level of performance and quality. Work closely with the Product Owner/ BA to ensure the product backlog is well‑defined, groomed, and prioritized. Conduct Sprint Planning, manage execution and track burnt down charts. Remove impediments, shield the team from external distractions, and resolve conflicts to help them focus on sprint goals. Ensure Delivery on Sprints on time. Track and communicate team performance using relevant metrics (e.g., burn‑down charts, velocity, sprint reports). Foster a culture of collaboration, transparency, and continuous improvement within the team. Publish sprint release notes Production Support Coordination Lead a daily production support "scrum‑of‑scrums" or stand‑up meeting for representatives from various Business Applications teams (e.g., Salesforce, NetSuite, Coupa, Zuora) Facilitate the rapid triage, prioritization, and assignment of incoming production incidents and urgent support requests. Ensure clear and timely communication between support analysts, developers, and business users on the status of critical issues. Maintain and optimize a Kanban board or similar tool to provide visibility into the flow of production support work. Assist in tracking support metrics and adherence to Service Level Agreements (SLAs). Identify recurring issues and advocate for root cause analysis and long‑term solutions to be added to the enhancement backlog. Jira Administration: Serve as the team's Jira subject matter expert, managing and configuring the platform to align with our SDLC. Create and maintain complex Jira workflows, screen schemes, permission schemes, and notification schemes. Develop custom dashboards and filters, advanced JQL, and reports to enhance visibility and track key metrics. Provide training and support to users, ensuring Jira best practices are followed. SaaS Platform Delivery: Guide the team in applying SDLC principles to the unique challenges of configuring enterprise SaaS platforms (e.g., Salesforce, Netsuite, Coupa, ServiceCloud, etc.) Collaborate with Operational leaders, business application leadership and business analysts to ensure the product backlog is well‑defined, estimated, and prioritized. Facilitate the workflow for requirements gathering, configuration, testing, and deployment within an iterative, sprint‑based model. Agile Coaching: Mentor and coach team members and stakeholders on Agile best practices and the Scrum framework. Drive a culture of continuous improvement by encouraging experimentation and learning from sprint outcomes. Guide the team to become self‑organizing and accountable for their commitments. Help the organization adapt and mature its Agile practices. What You Will Bring to Coupa: 3-5+ years of experience as a dedicated Scrum Master for a software development or IT configuration team. Proven experience as a Jira Administrator , with deep knowledge of configuring workflows, schemes, and leveraging JQL. Demonstrated experience in an Agile coaching capacity , with the ability to mentor teams and influence organizational change. Strong understanding of the SDLC and how to apply its principles to configuring and deploying SaaS applications. Experience with Confluence and other Atlassian suite tools that integrate with Project Management tools (e.g. Smartsheet) and testing automation tools (e.g. xRay). Excellent facilitation, communication, and interpersonal skills , with the ability to build trust and consensus. A servant‑leader mindset with a passion for helping teams succeed. Active Scrum Master certification (CSM®, PSM I , or equivalent) preferred. Bachelor’s degree in Computer Science, Information Technology, or a related field. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. 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