Senior Client Relations Manager

Allow us to introduce ourselves

Hello there We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.

We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 260 employees spread across 15 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets globally.

Want to be a part of the Appinio movement?

Your mission as a Senior Client Relations Manager - LATAM (m/f/d)

As a Senior Client Relations Manager - LATAM at Appinio, you will drive growth and establish long-term partnerships across the Latin American region. Your role will focus on identifying new business opportunities, managing key accounts, and leveraging your industry expertise to provide tailored solutions that align with client objectives.

You will lead complex sales engagements and optimize sales strategies, ensuring exceptional client success and solidifying Appinio's presence in the market. Your relationship-building skills will be crucial in inspiring decision-makers and fostering collaboration with executives throughout LATAM.

What you’ll be doing

• Drive Sales Growth: Drive business development efforts by actively hunting for new clients and leveraging your network and/or experience in the region to unlock growth opportunities.
• Manage Key Accounts: Build and nurture long-term partnerships, leveraging upsell and cross-sell opportunities within major accounts.
• Develop Strategic Plans: Create and execute tailored account strategies, providing tools and resources to optimize performance.
• Lead Enterprise Sales: Manage complex sales engagements, focusing on both new business (hunting) and expanding current accounts (farming) across LATAM’s major markets.
• Optimize Sales Strategy: Implement data-driven strategies to streamline sales cycles (targeting under 60 days) and improve efficiency.
• Apply Industry Expertise: Use your market research to consult clients and provide tailored solutions.
• Negotiate & Present: Present complex ideas clearly and negotiate large deals, addressing challenges effectively.
• Leverage Data: Use CRM tools (HubSpot, Salesforce) to track pipelines and make data-informed sales decisions.

You will thrive in this role if

• You have 10+ years of proven senior sales experience in Market Research , actively consulting clients from diverse industries.
• You have demonstrated ability to successfully acquire new clients , particularly in the LATAM region , and develop relationships from initial contact to closing (experience in Enterprise selling).
• You have a strong network in LATAM , especially within major economies like Mexico or Colombia, and are skilled at building and managing relationships in this region.
• You have an in-depth understanding of the market research industry and familiarity with research methodologies , tools, and platforms (experience with AI-powered solutions is a plus).
• You have experience with CRM systems (e.g., HubSpot, Salesforce) for tracking pipelines, opportunities, and performance metrics.
• You have the ability to think and act like an entrepreneur, identifying opportunities and taking ownership of initiatives .
• You have a proactive and solution-oriented approach , especially in challenging situations, to drive success.
• You have the ability to clearly present complex ideas and negotiate large deals effectively while establishing key relationships and strategies.
• You are proficient in Spanish and English (Portuguese would be a plus).
• You are based in Mexico or Colombia .

What’s in it for you?

• Flexibility Policy: Our flexibility policy means there is no hard cap on the number of vacation days you can take.
• All the hardware you need and your own MacBook .

This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.