Automation Operations Analyst

Requisition ID: Employee Referral Program – Potential Reward: $200,000.00 We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose As a Systems Analyst, you will lead the support and operational management of RPA solutions across the enterprise. You will be responsible for overseeing the performance and stability of bots in production, managing support priorities, and maintaining operational metrics. This role requires strong coordination with development teams, business stakeholders, and infrastructure partners, while also mentoring junior analysts and driving continuous improvement in automation support processes. Accountabilities Operations of RPA support, ensuring timely resolution of incidents and proactive monitoring of bot performance Manage and prioritize support queues, ensuring alignment with business-critical processes and SLAs. Maintain and report on key operational metrics such as bot uptime, incident resolution time, and support backlog Perform root cause analysis (RCA) for recurring issues and drive implementation of permanent fixes. Act as the primary escalation point for complex or high-impact production issues. Ensure all bots have up-to-date support documentation, schedules, and release records in JIRA and Confluence. Collaborate with Agile teams to provide feedback from production and influence future automation design. Identify opportunities for automation within support processes and contribute to operational efficiency initiatives. RPA certifications (preferred but not mandatory), such as: UiPath Advanced RPA Developer Pega Robotics System Architect ITIL Foundation certification or equivalent understanding of incident and support processes (preferred). Experience managing patching cycles for RPA infrastructure and validating bot stability post-patch. Strong experience with RPA tools (e.g., UiPath, Pega OpenSpan) and monitoring platforms such as UiPath Orchestrator or Pega Robot Manager. Proficiency in JIRA, Confluence, Excel reporting, and dashboard creation. Excellent analytical, communication, and coordination skills. Ability to lead hybrid onsite-offshore teams and manage multiple priorities in a fast-paced environment. Exposure to Agile/Scrum methodologies. Strong Level English. Certifications (preferred but not mandatory): ISTQB Certified Tester UiPath Certified RPA Associate Reporting Relationships Primary Manager: Senior Manager Direct Reports: NA Shared Reports: NA Education / Experience / Other Information Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience). Minimum 2 years of experience in RPA support, operations, or automation delivery. RPA certifications (preferred but not mandatory), such as: UiPath Advanced RPA Developer Pega Robotics System Architect ITIL Foundation certification or equivalent understanding of incident and support processes (preferred). Experience managing patching cycles for RPA infrastructure and validating bot stability post-patch. Strong experience with RPA tools (e.g., UiPath, Pega OpenSpan) and monitoring platforms such as UiPath Orchestrator or Pega Robot Manager. Proficiency in JIRA, Confluence, Excel reporting, and dashboard creation. Excellent analytical, communication, and coordination skills. Ability to lead hybrid onsite-offshore teams and manage multiple priorities in a fast-paced environment. Exposure to Agile/Scrum methodologies. Strong Level English. Certifications (preferred but not mandatory): ISTQB Certified Tester UiPath Certified RPA Associate Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support. Hybrid / COLGBS Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. Note: All postings in will remain live for a minimum of 5 days. #J-18808-Ljbffr