ServiceNow Developer

Overview Seniority: Senior We are seeking a skilled ServiceNow Developer to join a prominent fintech company in Canada and contribute to building a robust automation hub within ServiceNow. You'll be instrumental in optimizing infrastructure provisioning processes and enhancing operational efficiency across the organization. Responsibilities Platform Development & Configuration: Design, develop, and customize ServiceNow applications, modules, and integrations using JavaScript, Glide APIs, Flow Designer, Integration Hub, UI Builder, and other platform components. Implement and enhance core ITSM/ITOM/ITAM modules such as Incident, Problem, Change, CMDB, Service Catalog, Service Mapping, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), etc. Create complex client scripts, business rules, script includes, UI policies, UI actions, and scheduled jobs. Build and maintain scoped applications and custom modules following ServiceNow best practices and coding standards. Support release version upgrades by addressing skipped records, remediating deprecated functionality, and ensuring compatibility across modules and integrated systems (e.g. SailPoint IIQ). Solution Architecture & Design Translate business requirements into robust technical solutions that leverage native platform capabilities. Participate in solution design sessions, providing technical expertise and recommendations. Ensure solutions meet security, performance, compliance, and maintainability standards. Support implementation of CSDM, CMDB data modeling, Service Graph Connector integrations, and data quality initiatives. Integrations Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, Integration Hub spokes, and event-based or scheduled data exchanges. Troubleshoot integration issues and ensure secure, reliable data flow. Platform Operations & Governance Maintain platform stability, performance tuning, and proactive issue detection. Support development lifecycle processes including branching, code review, automated testing, and CI/CD pipelines. Contribute to platform governance, coding standards, and documentation. Mentor junior developers and guide best practices across the ServiceNow team. Collaboration & Stakeholder Engagement Work with process owners, product owners, and business analysts to clarify requirements and evaluate solution options. Provide level-3 support for complex ServiceNow issues and enhancements. Communicate technical concepts to non-technical stakeholders effectively. Requirements 5–8+ years of hands-on ServiceNow development experience in enterprise environments. Strong proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow server/client-side scripting. Deep knowledge of core ServiceNow modules and capabilities (ITSM, ITOM, ITAM, CMDB, Service Catalog, Discovery, Service Portal/UI Builder, Employee Center and Widgets). Experience with REST/SOAP integrations, MID Server, Integration Hub, and API authentication mechanisms (OAuth, Basic, MTLS). Strong understanding of the CSDM data model, CMDB architecture, and service mapping. Experience with Agile/Scrum methodology and working in a sprint-based environment. Ability to document technical designs, data flows, and solution architecture. Preferred Qualifications ServiceNow certifications such as: Certified System Administrator (CSA) Certified Application Developer (CAD) ITSM, ITOM, Discovery, CMDB, Service Mapping, or other specialty certifications Experience building custom spokes, event-driven architectures, or AI/ML-enabled ServiceNow features. Familiarity with DevOps, Git, ATF (Automated Test Framework), or CI/CD integration. Experience or familiarity with integrating vulnerability/security applications such as Vulcan/Tenable Familiarity with Jira/Atlassian integrations (Tempo Teams familiarity is a plus), connectors, web hooks, etc. Knowledge of ITIL v4 practices and enterprise service management processes. Experience with ServiceNow domain separation or multi-instance/multi-region environments. Benefits Fully remote work arrangement as a contractor. Competitive salary in USD. 10 paid time off (PTO) days per year. 100% company-covered international certifications. Access to coworking spaces. English classes. Engaging team-building activities. Personalized gifts. Welcome kit. Referral programs. #J-18808-Ljbffr