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Managed Services Support
hace 49 minutos
Experiencia1Año de Experiencia### DescripciónSoporte servicios de impresión, copiado o captura a los usuarios del cliente. Reportar inmediatamente fallas de tipo técnico al supervisor a cargo y realizar seguimiento hasta su solución, esto con el fin de que el equipo pueda volver a retomar su vida útil en el menor tiempo posible. Gestionar el stock necesario de suministros (tóner, papel y demás consumibles) para el adecuado funcionamiento de los equipos rentados o vendidos por Ricoh, según contrato. Capacitar a los usuarios del cliente sobre la forma correcta de operar los equipos y mantener un contacto directo con ellos para resolver cualquier duda que pueda surgir, con el fin de que exista un buen manejo y uso de los equipos de Ricoh. Controlar de manera proactiva el volumen de impresión, copiado y/o captura de modo que se ajuste a lo pactado con el cliente a nivel contractual. Responsable de dar aviso oportuno, de acuerdo con la vida útil del equipo, cuando se vayan alcanzando niveles de utilización predeterminados por las fichas técnicas de cada modelo de máquina. Realizar un inventario de equipos, suministros y partes para comunicarlo continuamente al área encargada de realizar el despacho. Verificar periódicamente el estado de las máquinas y solucionar las incidencias de acuerdo con la complejidad, bien sea por sus propios medios o a través de llamada de servicio cuando se requiera.##### Solicitar mis datos##### Solicita la información que tenemos en nuestra base de datos sobre tus datos personales.##### Eliminar mis datos##### Zemsania eliminará toda tu información personal y no te conctactaremos sobre oportunidades laborales.##### Talent Community##### Accede al Talent Community para ver y gestionar tu información.##### Política de Privacidad##### Obtenga más información sobre cómo Zemsania recopila y procesa tus datos personales.#J-18808-Ljbffr