Mobile Inbound Representative – Tech
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FUSION CX | JOB OPENING Department: Call Center Operations | Category: Mobile Customer Support / Sales / Telecommunications
About the Role
Fusion CX is hiring Mobile Customer Service and Sales Representatives to support customers of a US mobile services provider. You will help with mobile plans, devices, accounts, activations, and general support questions while identifying relevant service or sales opportunities.
Key Responsibilities
- Answer inbound inquiries about mobile plans, devices, account changes, and services.
- Assist with activations and routine mobile account or service questions.
- Explain available plans, features, and service options accurately.
- Troubleshoot common issues and upscale complex cases when required.
- Identify customer needs and suggest suitable mobile services when appropriate.
- Document interactions and meet customer service, quality, and applicable sales goals.
Skills and Qualifications
- Customer service or contact center experience is required.
- Sales and telecommunications or mobile experience are advantages.
- Strong spoken English and the ability to explain technical information simply.
- Ability to explain mobile plans and tech details in plain language.
- Good troubleshooting, problem-solving, and computer skills.
- Willingness to learn about mobile plans, devices, support systems, and quick technical comprehension.
What We Offer
- Competitive Compensation: Enjoy an attractive salary package with additional allowances.
- Extra Benefits: Benefit from extra-legal bonuses and generous performance incentives.
- On-Site Work Environment: Work at our Otrabanda Office in a dynamic, collaborative environment.
Location: Calle 50 # 64B-19, Medellín, Antioquia, Colombia
Who Should Apply?
Best suited to candidates with customer support, telecom, mobile retail, or service-related sales experience.
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