QA & Customer Success Analyst LATAM - Remote

Hace 15 horas

remote, colombia Owner.com Jornada completa

Owner.com is seeking a Quality Assurance Specialist to join our Customer Success team. You’ll evaluate the calls our CSMs lead, both proactive outreach and reactive retention calls, and ensure we’re meeting our quality rubrics.

You’ll spot gaps, surface coaching opportunities, and work with Success leadership to recommend training and process improvements. Ideal candidates are detail-oriented, with experience in quality assurance or customer success, and comfortable working cross-functionally to