Production Engagement Lead

Descripción de la empresa

Since 1926, at Publicis Groupe, we have evolved to become the largest and most valuable communications group in the world, where creativity and transformation are not only celebrated but also enhanced daily. Today, we are more than just a company; we are a connected platform operating under the philosophy of #ThePowerOfOne, combining efficiency and innovation in a model that seeks to provide our clients with borderless access to the best of every service. In an era of convergence and empowerment, we are excited to attract passionate individuals to guide our clients in their transformation, helping them reinvent and thrive amidst digital disruption.

Descripción del puesto

At Publicis Production, based in Bogotá, Colombia , we are looking for a Production Engagement Lead with 9–12 years of experience in account leadership, engagement management, integrated production, or delivery leadership roles within advertising agencies, production studios, marketing operations, or creative services environments . The mission of this role is to serve as the strategic owner of assigned accounts, ensuring client satisfaction, delivery excellence, operational efficiency, and sustainable business growth while acting as a trusted partner to clients and internal stakeholders.

Responsabilidades

Client Engagement & Account Leadership

• Serve as the primary senior point of contact for assigned clients, building long-term relationships based on trust, transparency, and business partnership.
• Own overall account health, including client satisfaction, delivery performance, financial discipline, and strategic alignment.
• Develop a deep understanding of clients’ business objectives, brands, audiences, and market dynamics to provide meaningful recommendations and guidance.
• Anticipate client needs and proactively identify opportunities for growth, optimization, innovation, and account expansion.
• Influence client decision-making through strategic thinking, business acumen, and solution-oriented recommendations.
• Maintain clear, consistent communication with senior client stakeholders, ensuring transparency, alignment, and strong partnership management.

Integrated Delivery & Operational Excellence

• Oversee the end-to-end delivery of integrated production and marketing initiatives, ensuring successful execution against scope, timelines, quality standards, and budgets.
• Partner with Creative, Production, Strategy, Technology, Media, and Project Management teams to ensure seamless collaboration and execution.
• Work closely with discipline leaders to drive cohesive planning, resource alignment, and successful campaign delivery.
• Identify operational and delivery risks early, leading mitigation plans and resolution strategies.
• Ensure the most effective delivery methodologies are applied based on project complexity, scope, and business objectives.
• Lead post-project reviews and ensure lessons learned are translated into continuous improvement opportunities.

Strategic & Business Contribution

• Support account retention and growth by consistently delivering operational excellence and strategic value.
• Partner with leadership teams on account planning, forecasting, business reviews, and growth initiatives.
• Balance creative ambition, operational feasibility, and financial performance when guiding client and delivery decisions.
• Monitor account performance and identify opportunities to improve operational efficiency, delivery quality, and commercial outcomes.
• Stay informed on industry trends, emerging technologies, and evolving production models to bring innovative solutions to clients and teams.

People Leadership & Culture

• Mentor, support, and develop account and delivery team members while fostering a collaborative and high-performing environment.
• Promote a culture of accountability, innovation, continuous improvement, and operational excellence.
• Serve as a role model for client partnership, delivery leadership, and cross-functional collaboration.
• Support onboarding, integration, and development of new team members and strategic partners.

Cualificaciones

• Bachelor’s degree in Business Administration, Marketing, Advertising, Communications, Production, Project Management, or a related field.
• 9–12 years of experience in account leadership, engagement management, integrated production, or client services roles.
• Proven experience managing complex accounts and senior client relationships.
• Demonstrated success managing fast-paced accounts with multiple concurrent initiatives while maintaining operational and financial pe