IT Specialist
hace 2 días
About Proofpoint We are the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. How We Work At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best‑in‑class outcomes, Visionary in future‑focused problem‑solving, Exceptional in execution and impact. The Role Proofpoint is seeking a motivated Level Two IT Support Specialist with proven experience supporting large corporate locations in a fast‑paced, corporate environment. Responsibilities Provide on‑going operational support including operating system releases, upgrades, service packs, bug fixes, security updates, and any system change activities. Build new systems (PC/Mac) and new hires deployment through Intune and JAMF. Serve as helpdesk support to resolve PC/Mac system issues as reported by end‑users. Troubleshoot problem areas in person, by telephone, or via e‑mail. Intune – support users and devices in endpoint configuration and security using Microsoft Intune portal. Be familiar with Windows Autopilot. Ensure adequate customer follow‑up communications and timely issue status updates to customers and IT management. Create a formal mentorship with IT Helpdesk peer(s) to share lessons learned. Network with cross‑functional teams to leverage best practices. Assist server teams with installing network equipment and basic troubleshooting. Create and update documentation (Intranet FAQs, User guides, SOPs, Knowledgebase). Identify current operational process inefficiencies and provide recommendations for improvement. Qualifications Substantial experience in an IT Support role in a team environment, at least 3 years. Exceptional written and verbal communication skills; fluency in English and Spanish is required. Experience supporting the latest Apple Mac OS and troubleshooting. Experience and understanding of Intune for Windows in a company/enterprise environment. Familiarity with Windows, Linux, and Mac operating systems; PC hardware architecture; desktop applications; desktop architecture build methodologies. Jira ticketing system experience is a plus. Proven customer service skills, both locally and remotely. Available to travel occasionally. Work Environment Location: Córdoba, Argentina Schedule: hybrid with 3 days in office Benefits Competitive compensation Comprehensive benefits Learning & Development programs Flexible work environment (remote, hybrid, flexible hours) Annual wellness and community outreach days Recognition for contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success every day, for everyone. #J-18808-Ljbffr
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IT Support Specialist: Cloud, Security
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WorkFromHome, Colombia PayJoy, Inc A tiempo completoA financial technology company in Colombia is seeking an IT Specialist to enhance its IT infrastructure and support cloud services. The ideal candidate will provide technical support, manage cloud platforms, and oversee IT asset management. Applicants should have a Bachelor's degree in Computer Science and at least 3 years of experience in providing IT...
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WorkFromHome, Colombia Remitee A tiempo completoAbout Us We are the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint, you’ll be...
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