RTA - Real Time Analyst
hace 2 días
RTA - Real Time Analyst We’re hiring a Real Time Analyst At XYZies , our operation keeps expanding — and real-time accuracy is the heartbeat that keeps everything running smoothly. We’re looking for a Real Time Analyst — a detail-driven, analytical professional who thrives in fast-paced environments and ensures our campaigns stay aligned, productive, and on target throughout the day. As the eyes of the operation, you'll be the first to detect deviations, execute intraday adjustments, and support the teams with timely information that drives performance and efficiency. Schedule 42 hours per week + 2 days off (rotational shifts, including weekends) Responsibilities Monitor adherence, service levels (SLAs), occupancy, and real-time KPIs. Identify operational deviations and apply immediate corrective actions (skills, breaks, reinforcements). Alert supervisors and leaders about critical situations affecting service delivery. Document and report incidents that impact daily performance. Collaborate with Workforce Management on forecast, staffing, and schedule adjustments. Provide insights in follow-up meetings to support continuous improvement. Qualifications Technical degree, technologist, or senior student in administrative or related fields. 6+ months of experience in WFM, real-time monitoring, or call center operations. Intermediate or advanced Excel skills + experience with tools like Injixo, NICE, Avaya, or Genesys. Strong analytical mindset, fast decision-making, and clear communication. Availability for rotating shifts (including weekends and holidays). At XYZies , real-time monitoring is essential to our success. We value sharp thinkers who act quickly, collaborate effectively, and help keep our operation running at peak performance throughout the day. If you’re someone who enjoys precision, thrives under dynamic conditions, and wants to grow within Workforce Management — we’d love to meet you Seniority level Entry level Employment type Full-time Job function Project Management and Information Technology Industries Telecommunications #J-18808-Ljbffr
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Real Time Analyst
hace 2 horas
Bogotá, Colombia Hire Horatio CX A tiempo completoPosition Summary Horatio is seeking to hire an RTA (Real-Time Analyst) to join the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of voice and non‑voice volume. This position will have high visibility to all the operations teams....
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RTA - Real Time Analyst
hace 5 días
Bogotá, Bogotá D.E., Colombia XYZies A tiempo completo US$20.000 - US$30.000 al añoWe're hiring a Real Time AnalystAtXYZies, our operation keeps expanding — and real-time accuracy is the heartbeat that keeps everything running smoothly.We're looking for aReal Time Analyst— a detail-driven, analytical professional who thrives in fast-paced environments and ensures our campaigns stay aligned, productive, and on target throughout the...
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On-site Real-Time WFM Analyst
hace 2 horas
Bogotá, Colombia Hire Horatio CX A tiempo completoA workforce management company based in Bogotá is seeking an RTA (Real-Time Analyst) to oversee real-time monitoring of service levels and site performance. This role involves tracking employee productivity, communicating performance data to leadership, and managing employee attendance records. Candidates should have strong data analysis skills, the ability...
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Real Time Analyst Workforce Analyst
hace 1 semana
Bogotá, D.C, Brazil, Colombia TDCX A tiempo completo $1.200.000 - $2.400.000 al añoBuscamos un Real Time Analyst Workforce Analyst para incorporarse a nuestro equipo en TDX. En esta posición, serás responsable de analizar y optimizar la gestión de la fuerza laboral en tiempo real, asegurando que nuestros recursos estén alineados con las necesidades operativas y estratégicas de la empresa. Tu capacidad para analizar datos complejos y...
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Real Time Analyst
hace 2 semanas
Bogotá, Colombia despegar A tiempo completoEn el **#EquipoDespegar** somos un grupo de grandes profesionales dedicados a crear las mejores experiências para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. **#EquipoDespegar** es crecer, desarrollarse, es proponerse un objetivo y no parar hasta...
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Rta & Workforce
hace 5 días
Bogotá, Colombia Executel A tiempo completo**Executel is seeking a proactive billingual Mid Level RTA & Workforce** to **oversee the daily operations of our automatic dialer system and lead uploads for a fast-paced sales floor**. This is a mission-critical role that requires real-time monitoring, quick problem-solving, and coordination with our telecom engineers and developers to keep systems running...
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Real-Time Operations Analyst | Fast-Paced
hace 2 días
Bogotá, Colombia XYZies A tiempo completoA dynamic telecommunications company in Bogotá is seeking a detail-driven Real Time Analyst to monitor real-time KPIs and manage operational deviations. The ideal candidate has at least 6 months of experience in Workforce Management or call center operations, and must possess strong Excel skills and an analytical mindset. This full-time position involves...
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Real Time Analyst
hace 1 semana
Bogotá, Bogotá D.E., Colombia Despegar A tiempo completo $1.200.000 - $2.400.000 al añoEn el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....
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Real Time Analyst
hace 3 días
Bogotá, Bogotá D.E., Colombia Despegar A tiempo completo US$3.600.000 - US$7.200.000 al añoEn el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....
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Real Time Analyst
hace 1 día
Bogotá, Bogotá D.E., Colombia Despegar A tiempo completo US$1.200.000 - US$2.400.000 al añoEn el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....
