Remote CX Specialist: AI-Driven Email Support

Hace 3 días

workfromhome, bogotá, distrito capital, Colombia Somewhere Jornada completa

Somewhere is seeking a tech-savvy Customer Service & CX Specialist to lead our frontline digital support. This 100% email and written-ticket role works with an AI-assisted system to draft, review, and approve responses, ensuring warm, high-touch resolution.

You bring 3+ years in e-commerce CX, excel at written English, and can manage VIP and B2B inquiries with executive escalation when needed. Remote role across LATAM or South Africa with strict SLA adherence.