Service Now Administrator Associate

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Purpose

We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.

Accountabilities

Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. The primary focus of this role will be on the ServiceNow application, as part of a small, empowered team focused on all modules of the Servicenow platform.

The with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules.

As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.

Is this role right for you? In this role you will:

You enjoy providing support in a fast-paced environment.

Enjoy providing improvements, recommendations and solutions on existing processes and tools.

Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems.

Participate in solution design discussions with peers and internal customers.

Work in conjunction with the technical lead and architects.

Manage ServiceNow Platform deployment and support in ServiceNow.

Assist as first and second level support for the ServiceNow incidents and Service Requests.

May require overtime and on-call support occasionally.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1-3+ years of System Administration or development experience with ServiceNow

1-3+ years of hands-on experience troubleshooting issues and developing the solution within the ServiceNow platform.

1-3+ years of hands-on working experience as a member of a medium or large sized help desk.

Certified ServiceNow System Administrator certification or training, Nice to have

ITIL Foundation certification or Training

University and/or College in Computer Science or related disciplines.

Experience with System Development Life Cycle and Test methodology.

Ability to do research and development of new ways to leverage the ServiceNow Platform.

Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates.

Multilingual (English/French/Spanish) is a plus.

#Li-Hybrid

#COLGBS

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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