Line Manager, FSP 360. Madrid

Updated: January 16, 2026Location: Madrid, SpainJob ID: Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities (1) Customer Delivery and Success Develops and fosters strong, collaborative relationships with customers. Solicits feedback from customer PoC(s) for continuous improvement of service delivery and to strengthen customer relationships on an individual or country‑specific level. Responsible for delivery and compliance with agreed‑upon KPIs in relation to daily activities of team members; develops and executes mitigation and remediation plans for non‑compliance as needed. Responsible for headcount management of their own team to ensure resource needs are identified and addressed in a timely fashion. Responsible for creation of job requisitions at expected level of quality. Proactively communicates and manages customer issues through assigned escalation channels. Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs. Ensures all staff follow required training and complete required documentation. Provides regular compliance updates to management accordingly. Conducts oversight visits as required for Clinical Research Associates. Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes. (2) Business Impact Responsible for knowledge sharing across their own team to disseminate best practices and lessons learned in support of the overall FSP 360 operating model. Makes informed and data‑driven decisions that positively impact their own team's performance within the business unit. Responsible for delivering BU revenue targets by attracting and retaining the right talent. Responsible for balancing the right size and skill level team against the expected customer delivery. May serve as a Company representative at professional meetings or seminars. (3) People Leadership Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level. Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed. Provides administrative oversight (for example, HR processes, timecards, expense reports). Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias. QUALIFICATION REQUIREMENTS (please indicate if ‘preferred’) Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required. Knowledge of GCP/ICH guidelines and other applicable regulatory requirements. Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade. Strong time management, technical and organizational skills. Ability to work independently and within a team environment. Creative problem solver who is self‑motivated, flexible, open to change, collaborative, and possesses a customer‑centric mindset. Demonstrate strong leadership skills, including ability to set direction, mentor and motivate others to achieve departmental goals. Demonstrate understanding of the workflow process, roles, and responsibilities of multiple functional areas. Ability to travel as necessary; up to 25%. Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever‑changing environment. Learn more about Syneos Health. Summary Responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members’ performance in line with project deliverables. Accountable for direct supervision of FSP 360 multifunctional staff. May act as an SME where country/region/functional knowledge is key. #J-18808-Ljbffr