Technical Account Manager

About The Job Hopper Technology Solutions (HTS) powers the white‑label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management. We are seeking a high‑impact Technical Account Manager (TAM) to be a technical liaison for multiple strategic partners. This hands‑on, results‑oriented position uses diagnostic and analytical skills to validate incoming issues, structure comprehensive problem reports, and coordinate effectively with engineering. The main goal is to ensure that all technical escalations are complete, actionable, and correctly prioritized. The TAM will also help define and optimize our global intake, triage, communication, and escalation frameworks to keep partners getting timely resolutions while keeping internal teams focused and efficient. What Would Your Day‑to‑day Look Like Partner Engagement & Communication Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels. Translate partner inquiries into structured, actionable requests with complete context. Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned. Technical Triage & Analysis Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights. Investigate technical or data‑centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects. Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth. Process & Program Development Improve intake workflows, templates, and triage mechanisms to create consistency across partners. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards. Contribute to playbooks, documentation, and partner‑facing resources to strengthen transparency and scale operational excellence. Cross‑Functional Collaboration Coordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams. Maintain clear follow‑through, alignment, and ownership across parallel workstreams. Advocate for partner needs while helping internal teams maintain focus and momentum. Perks and Benefits of Working with Us Well‑funded and proven startup with large ambitions, competitive salary and upsides of pre‑IPO equity packages Group medical and dental insurance for full‑time employees Life insurance with short‑term and long‑term disability coverage Telemedicine services for all employees and dependents, anytime, anywhere Generous parental leave, far above industry standards Unlimited PTO Carrot Cash travel stipend Flexdesk Access Pass & Work‑from‑home stipend Entrepreneurial culture with daily risk taking and innovation Open communication with management and company leadership Small, dynamic teams leading to massive impact More About Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world‑class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers worldwide. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share. The Hopper app has been downloaded over 120 million times, with 70% of users being Gen Z and millennials. In recent years, we’ve evolved into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Partners include Capital One, Nubank, Air Canada, Uber, CommBank, Flair Airlines, and many more. Hopper has raised over $750 million USD in private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel e‑commerce provider in a $1 trillion online shopping category. #J-18808-Ljbffr