Senior Dynamics 365 Case Management Specialist

Hace 1 día

remote, colombia Ciandt Jornada completa

CI&T in Colombia seeks a Senior Business Analyst to bridge business needs with Microsoft Dynamics 365 Customer Service capabilities, focusing on end-to-end case management.

You will lead requirements sessions, design workflows, and ensure configurations align with objectives, compliance, and AI-enabled tooling. The role emphasizes collaboration, agile delivery, and impactful service improvements for enterprise clients.