Customer Support Dispatcher

hace 4 semanas

Bogotá, Colombia Superior Contracting & Maintenance A tiempo completo

Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. We pride ourselves on giving exceptional service and being a strong business partner for our clients. The Dispatch role is crucial in managing daily scheduling buckets and coordinating service requests. This position involves direct coordination of field technicians and ensuring effective communication between clients and internal teams. The role demands excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

Responsibilities:

  1. Efficiently schedule emergency and non-emergency work orders.
  2. Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
  3. Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
  4. Maintain accurate and up-to-date records of all dispatch activities such as contact attempts and/or issues with tenants or technicians, on all work orders.
  5. Provide direct updates to clients via email and/or service provider portals.
  6. Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
  7. Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
  8. Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

Minimum Requirements:

  1. Proven experience in customer service or a similar role with a strong focus on calling.
  2. Excellent communication skills, both verbal and written.
  3. Outstanding organizational and multi-tasking abilities.
  4. Ability to take direction and implement action and/or solutions.
  5. Problem-solving attitude with attention to detail.
  6. Fast typing with experience in data entry.
  7. Experience with skilled labor trades and dispatching is a plus.
  8. Proficient in English (oral and written).

Skills:

  1. Strong interpersonal and relationship-building skills.
  2. Ability to learn and adapt quickly.
  3. Detail-oriented and capable of conducting follow-up with precision.
  4. Self-motivated with a results-driven approach.

Benefits:

  1. Competitive salary plus performance-based bonuses.
  2. Comprehensive training and professional development opportunities.
  3. A supportive and collaborative work environment.
  4. Opportunities for advancement in a fast-growing company.

Superior Contracting & Maintenance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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