Customer Success Associate

hace 2 semanas

Bogotá, Colombia Dapta A tiempo completo

Dapta – Bogota, D.C., Capital District, Colombia Customer Success Associate At Dapta , we empower businesses to implement AI in their processes without any technical expertise. With 25,000+ companies globally leveraging our platform, we’re making AI accessible, driving automation, and transforming industries across the board. Join us in shaping the future of business through AI-powered solutions Role Description As a Customer Success Associate , you’ll play a key role in driving customer activation and expansion within Dapta’s client portfolio. You’ll manage a dynamic upsell pipeline, engage proactively with customers to increase platform usage, and identify opportunities that expand their impact through automation. This role combines Customer Success, Sales, and Analytics , requiring a balance between strategic thinking and operational execution. You’ll turn insights into action — ensuring every client maximizes the value of Dapta’s platform and achieves measurable business outcomes. Responsibilities Manage and grow the upsell pipeline (target: USD $3,000 per week) to achieve expansion goals. Execute proactive outreach to customers with low platform usage (50% usage) Number of reactivated customers CRM accuracy and data completeness If you’re passionate about driving customer success through data, technology, and meaningful relationships — we’d love to hear from you Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Software Development #J-18808-Ljbffr

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