Transformation Manager

Introduction Welcome to Gallagher – a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage, HR consulting, or corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Overview Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high‑quality, and cost‑effective solutions. Guided by enterprise priorities and a commitment to long‑term value creation, GCoE LatAm positions itself as a dynamic and future‑ready partner for our businesses and our people. Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas. Responsibilities Lead process improvement initiatives – identify and implement strategies to automate, digitize, streamline, and outsource core business processes, ensuring alignment with Gallagher’s transformation goals. Develop and present business cases – create comprehensive business cases supported by quantitative analysis and present them to local leadership, providing actionable recommendations to drive decision‑making and strategic planning. Engage with corporate teams – collaborate with diverse corporate teams across LatAm to support and lead ad hoc projects that advance the transformation agenda and foster cross‑functional cooperation. Support operational initiatives – provide assistance to operational initiatives and daily operations across countries, ensuring effective implementation and monitoring of SOPs. Report progress to leadership – regularly report progress and outcomes of transformation initiatives to local Ops Leaders and interact with regional and local C‑suite leadership, maintaining high visibility with the Americas leadership. Monitor and evaluate impact – establish metrics and evaluation frameworks to assess the impact of transformation initiatives on business performance. Continuously monitor outcomes and provide insights and recommendations for further improvements. Facilitate insourcing transition – oversee the transfer of specific operational activities to the LatAm GCoE project, coordinating with stakeholders to ensure a seamless transition and optimizing resource allocation to enhance operational efficiency. Qualifications Bachelor’s degree in Business Administration, Engineering, or other relevant field. 3‑5 years of experience in management consulting, corporate strategy, process management, or similar. Advanced English proficiency. Proven track record of leadership and ability to work collaboratively in a team environment and with people at all levels. Advanced Excel and PowerPoint skills. Exceptional analytical and quantitative problem‑solving skills. Strong written and verbal communication skills. Nice to Have Experience with Lean Six Sigma, Process Mapping, Design Thinking, Customer Journey. Experience with digital transformation. Experience in companies in the insurance, financial, or services industry. Other Information This position will report to the VP of Operations & Strategy for CLC and is fully remote. Compensation is competitive, consisting of a base salary and annual performance bonus. Resumes in Spanish or English are accepted. #J-18808-Ljbffr