Customer Support Agent

hace 1 mes


Bogotá, Colombia Bruntwork A tiempo completo

This is a remote position.

Schedule : 2 shifts to choose from

1. Sun-Thurs; Sun 10AM-7PM, Mon-Thurs 11AM-8PM or 8AM-5PM Miami, FL Time

2. Tues-Sat; Tue-Fri 11AM-8PM or 8AM-5PM, Sat 10AM-7PM Miami, FL Time

Break : 1 hour unpaid break

Training : 1-week, 9:30am-6:30pm Miami, FL Time

Role Overview :

Seeking dedicated and proactive Customer Support Agents to service our users. The ideal candidate is confident in delivering personal, empathetic, and technical customer service through various channels, including inbound/outbound emails, phone calls, and chat/SMS.

They should be comfortable working for a business where updates and changes happen frequently.

Responsibilities :

  • Handle inbound customer calls, ensuring they’re resolved efficiently and effectively.
  • Respond to emails promptly, with an emphasis on a personalized writing approach.
  • Provide live support through online chat and text messages.
  • Access and navigate the internal CRM & admin system to retrieve customer transaction details.
  • Process cancellations, payments, and other customer requests in line with company policies.
  • Send outbound emails to prospective or active Rent App users.
  • Make outbound phone calls to prospective or active Rent App users.
  • Escalate complex issues to the Head of Customer Support, Shift Supervisors, or Engineering Team.
  • Maintain a high level of platform knowledge to provide accurate information to customers.
  • Participate in regular training sessions to stay updated with website/admin changes and company policies.

Requirements :

  • Strong written English and verbal communication skills.
  • Proven experience in a voice support role or similar.
  • Ability to multitask and manage multiple channels of communication.
  • Noise-cancelling headset with a clear microphone.
  • A computer that can download applications.
  • Familiarity with CRM systems and practices.
  • Ability to work under pressure and handle challenging customer interactions.
  • A positive attitude and a passion for delivering exceptional customer service.
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