Customer Service Representative Back office
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Customer Service Representative Back Office
Connext Bogota, D.C., Capital District, Colombia
Overview
The Intake Specialist is responsible for facilitating the onboarding and ongoing support of participants in COBRA benefits plans. This role serves as the initial point of contact for individuals navigating COBRA enrollment, ensuring a smooth and accurate intake process.
Responsibilities
- Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans.
- Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes.
- Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans.
- Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary.
- Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed.
- Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping.
- Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information.
- Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage.
- Support sales team on implementations, Demos and Payment Rejects
- Support projects on Admin Tasks
Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Hospitals and Health Care
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