QA Analyst

hace 5 días


Medellín, Antioquia, Colombia Third Way A tiempo completo

Third Way Health ( ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the Position:

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our virtual front office (VFO), business process outsourcing (BPO), or back office services.. The QA will monitor department-level, service-level, and individual-level quality to assess the team's demeanor, technical accuracy, service delivery, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality assurance procedures for medical processes which may include, insurance eligibility verification, coordination of benefits, provider credentialing, maintaining data of providers in our clients' provider database, claims payment status checks, provider dispute resolution, and call center workflows.

Responsibilities:

  • Participates in design of call-related and non-call-related monitoring formats and quality standards.
  • Performs call-related and non-call related monitoring and provides trend data to stakeholders.
  • Uses a quality monitoring data management system to compile and track performance at the team and individual level.
  • Participates in patient and provider listening programs to identify needs and expectations.
  • Stays current on process knowledge and updates by completing weekly phone or process time.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for Team Leads and Assistant Team Leads.
  • Provides feedback to Team Leads, Assistant Team Leads, and other management.
  • Prepares internal and external quality reports for management review.
  • Performs other duties as assigned.

Required skills and qualifications:

  • University degree
  • Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)
  • Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operations
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in a fast-paced environment
  • Computer literacy, including Microsoft Office Suite, Google Suite, and/or CRMs
  • Phone skills, including familiarity with complex or multi-line phone systems

Preferred skills and qualifications:

  • Expertise in the areas of customer service and customer experience
  • Experience with Salesforce Health Cloud
  • Experience with data collection, analysis, and reporting
  • Internationally recognized credentials in patient or customer experience
#J-18808-Ljbffr

  • Medellín, Antioquia, Colombia Cidenet A tiempo completo

    Share this career on your social networks: We want your talent at Cidenet We are looking for a Bilingual Intermediate QA Automation Analyst with 3 to 5 years of experience. You will be responsible for designing, implementing, and executing test plans for web and mobile applications, ensuring quality and performance of projects in React and React Native....


  • Medellín, Antioquia, Colombia Cidenet A tiempo completo

    Share this career on your social networks: We want your talent at Cidenet We are looking for a Bilingual Intermediate QA Automation Analyst with 3 to 5 years of experience. You will be responsible for designing, implementing, and executing test plans for web and mobile applications, ensuring quality and performance of projects in React and React...

  • QA Analyst Senior

    hace 6 días


    Medellín, Antioquia, Colombia BairesDev A tiempo completo

    At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this...


  • Medellín, Antioquia, Colombia BairesDev A tiempo completo

    About BairesDevWith over 15 years of experience in leading technology projects, BairesDev has established itself as a trusted partner for businesses seeking innovative solutions. Our 4,000+ strong team, comprising the world's top 1% of tech talent, works collaboratively to deliver cutting-edge software solutions that drive significant global impact.Job...

  • Qa Analyst I

    hace 4 semanas


    Medellín, Antioquia, Colombia Tbwa ChiatDay Inc A tiempo completo

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success.Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.Varicent stands at the forefront of...

  • QA Analyst I

    hace 4 semanas


    Medellín, Antioquia, Colombia Tbwa ChiatDay Inc A tiempo completo

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • Business Analyst

    hace 3 semanas


    Medellín, Antioquia, Colombia Adage Tech Sas A tiempo completo

    Bilingual Business Analyst - Software Projects (Remote - only Colombia) Join Our TeamAt Adage, we're constantly growing andwant you to be part of our talented team.We are looking for a Bilingual Business Analyst in Colombia to join us in taking our solutions to the next level.What You'll Do As a Business Analyst, you will be the bridge between our clients...


  • Medellín, Antioquia, Colombia BairesDev A tiempo completo

    **Job Description:**As a Senior QA Analyst Developer in our Development Team, you'll be a full-time problem solver. We expect your abilities to be a combination of experience, knowledge, and independence.Innovation is at the heart of our strategy, and we're looking for individuals who can take on complex tasks and master their tech stack.

  • Quality Analyst

    hace 3 semanas


    Medellín, Antioquia, Colombia Sportserve A tiempo completo

    Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our...

  • Business Analyst

    hace 4 semanas


    Medellín, Antioquia, Colombia Plan A Technologies, Inc. A tiempo completo

    Plan A Technologies is looking for an outstanding Business Analyst with experience managing complex software development projects. Must also be comfortable writing business requirements documents in English. This is a fast-paced job with room for significant career growth. Please note: you must have at least 6+ years of experience as Business Analyst and...

  • Business Analyst

    hace 2 semanas


    Medellín, Antioquia, Colombia Plan A Technologies, Inc. A tiempo completo

    Plan A Technologies is looking for an outstanding Business Analyst with experience managing complex software development projects. Must also be comfortable writing business requirements documents in English. This is a fast-paced job with room for significant career growth. Please note: you must have at least 6+ years of experience as Business Analyst and...


  • Medellín, Antioquia, Colombia Teleperformance Colombia A tiempo completo

    Reconocida multinacional se encuentra en búsqueda de Quality Analyst / Analista de Calidad BILINGUE.**Requisitos**:- Profesionales, tècnicos o tecnòlogos ya graduados.- Ingles B2/C1 (Indispentable).- 6 meses o 1 año de experiência como analista de calidad en empresas de contact center / BPO.**Funciones**:- Diseñar estrategias para la recolección de la...


  • Medellín, Antioquia, Colombia Sportserve A tiempo completo

    Our CompanySportserve is a global sports betting and gaming technology company, operating within a remarkable group of B2C and B2B companies. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.Job RequirementsTo succeed in this role, you will need at least 2-3 years of experience in QA,...


  • Medellín, Antioquia, Colombia Enlace Operativo A tiempo completo

    Eres Tecnólogo o profesional de ingeniería de sistemas, programación o afines, con experiencia igual o superior a 2 años, en temas relacionados con metodologías en desarrollo de software, levantamiento de requisitos, elaboración y ejecución de pruebas funcionales y en gestión de proyectos.Que te OfrecemosEstabilidad laboral: Contrato término...


  • Medellín, Antioquia, Colombia BairesDev A tiempo completo

    About UsBairesDev is a technology leader with over 15 years of experience in delivering cutting-edge solutions to prominent clients, including Google. Our diverse team of over 4,000 experts from the world's top 1% of tech talent works remotely on projects that have a significant global impact.Job OverviewWe're seeking an exceptional QA Senior Analyst...

  • Bilingual QA Analyst

    hace 1 semana


    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    Responsabilities: Auditorias diarias. Procesar los puntajes y observaciones semanales. Alimentar el scorecard de calidad a tiempo. Recibir y procesar las apelaciones presentadas por los reclutadores. Retroalimentar el proceso tanto en hallazgos como en oportunidades de hacerlo más eficiente. Reportar diariamente estatus y avances al QA Lead. Skills...

  • QA Analyst

    hace 1 semana


    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    The QA Analyst will evaluate and execute procedures for maintaining high standards of quality and reliability for all software developed. This position is responsible for developing and executing tests on new and existing products to ensure that they meet requisite functional and technical compliance and maintain high overall product quality. Test Engineers...

  • QA Analyst

    hace 2 semanas


    Medellín, Colombia Third Way Health, Inc. A tiempo completo

    **Who We Are**: **About the Position**: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our virtual front office (VFO), business process outsourcing (BPO), or back office services.. The QA will monitor department-level, service-level, and individual-level quality to assess the team’s demeanor, technical...

  • QA Analyst I

    hace 4 semanas


    Medellín, Colombia Varicent A tiempo completo

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • QA Analyst I

    hace 4 semanas


    Medellín, Colombia Tbwa ChiatDay Inc A tiempo completo

    At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • QA Analyst I

    hace 4 semanas


    Medellín, Colombia Tbwa ChiatDay Inc A tiempo completo

    At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • Mid/Senior QA

    hace 1 día


    Perímetro Urbano Medellín, Colombia CI&T A tiempo completo

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 6,500 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.Hi There, This is Laura from CI&TI am a Talent Attracting Analyst looking for a...


  • Perímetro Urbano Medellín, Colombia Cidenet A tiempo completo

    Job Description:We are seeking a highly skilled Bilingual Intermediate QA Automation Analyst with 3 to 5 years of experience in quality control, focusing on testing web and mobile applications.The ideal candidate will design, implement, and execute test plans for web and mobile applications, ensuring quality and performance of projects in React and React...

  • Senior Data Analyst

    hace 4 días


    Perímetro Urbano Medellín, Colombia PRGX Global, Inc. A tiempo completo

    We are looking for an experienced Senior Business Data Analyst candidate who can address our clients' business needs with excellent data analysis and problem-solving skills, keen attention to detail, a deep understanding of common data analysis tools, datasets and reporting applications, and strong communication skills. The ideal candidate can leverage large...


  • Perímetro Urbano Medellín, Colombia Cidenet A tiempo completo

    About the Role:Cidenet is looking for a talented Bilingual Intermediate QA Automation Analyst to join our team. The successful candidate will have a strong background in quality control, with a focus on testing web and mobile applications.This role involves designing, implementing, and executing test plans for web and mobile applications, ensuring quality...