Senior Telephony Solutions Architect

Senior Telephony Solutions Architect - Cisco (Colombia 100% Remote) Join our team today and unleash your full potential About Us FPS Innovation Labs (Full Potential Solutions) is a performance‑based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogotá, Colombia, and Manila, Philippines that puts culture and employees first. Our Core Values Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self, and create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, relentless pursuit of improvement. Accountability - Act like an owner, take pride in our work, measure results (your own and our clients), be passionate. Grace - Respect and appreciate differences, care for one another, humility, make work personal. Duties & Responsibilities Provide technical expertise to Professional Services and Managed Services business units in support of Cisco UC and CC product portfolio. Lead or participate in implementation, upgrade and expansion of customer Telephony and Contact Center solutions across the Cisco portfolio, working closely with engineering teams to ensure accurate architectural execution. Conduct thorough testing and validation to ensure performance, security, and quality standards. Provide hybrid overflow and on‑call support to Managed Services, handling incidents, change requests, troubleshooting as required. Collaborate with cross‑functional teams (network engineers, software developers, security experts, project managers) to ensure seamless integration. Communicate complex technical concepts effectively to both technical and non‑technical stakeholders. Monitor and analyze telephony system performance, identifying bottlenecks and areas for improvement. Implement strategies to optimize performance, reliability, and cost‑effectiveness. Create comprehensive technical documentation (system diagrams, architecture blueprints, configuration guides, best practice recommendations). Implement and enforce security best practices to safeguard systems and communication channels. Ensure compliance with industry standards and regulatory requirements. Troubleshoot complex issues and provide timely resolutions to maintain uptime and user satisfaction. Collaborate with support teams to address escalated incidents. Qualifications 8+ years as a Solutions Architect or similar role, with focus on Cisco on‑premises and cloud telephony and contact center solutions (CUCM, Unity, UCCx, UCCE/PCCE, Webex Calling, Webex Contact Center). In‑depth knowledge of telephony technologies, protocols and standards (VoIP, SIP, PBX, Unified Communications). Strong understanding of network architecture, security, and performance optimization. Experience with cloud‑based telephony solutions highly desirable. Proficiency designing and implementing telephony systems in complex enterprise environments. Excellent leadership, communication, and interpersonal skills. Problem‑solving mindset with analytic capabilities. Industry certifications (e.g., CCNP Voice, CCIE Collaboration) are a plus. Familiarity with Agile methodologies and project management concepts. Strong documentation skills. Physical requirements – ability to sit for long periods, normal or corrected vision and hearing. Department & Location Information Technology – Bogotá, Colombia – Fully Remote Employment Details Seniority level: Mid‑Senior Employment type: Full‑time Job function: Engineering & Information Technology Industries: IT Services & IT Consulting Benefits Positions offer competitive compensation, medical, dental, and vision benefits, along with opportunities for high‑potential career growth. #J-18808-Ljbffr