[A] Solutions Engineer
hace 2 semanas
We' re looking for a Solutions Engineer to join the team and serve as the technical partner across sales, onboarding, and customer success. You' ll work closely with Account Executives and Customer Success Managers to run demos, guide integrations, troubleshoot issues, and ensure customers get lasting value from the platform. This is a client-facing, hands-on technical role that blends pre-sales engineering, onboarding, and ongoing solution support. Key Responsibilities Partner with Account Executives to deliver technical demos for strategic prospects Present product capabilities and walk customers through integrations (Salesforce, HubSpot, REST APIs) Translate business requirements into workable technical solutions and best practices Explore use cases and advise prospects on solution design Onboarding Partner with Customer Success and Onboarding teams to ensure smooth setup and integration Document and improve deployment processes for faster, repeatable implementations Guide customers through technical configuration to shorten time-to-value Support & Troubleshooting Handle level 3 escalations in collaboration with Support Write clear tickets for Engineering with reproduction steps and expected results Prioritize and follow issues through resolution with Engineering Act as the voice of the customer, surfacing feedback to the Product team Requirements 3+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or similar roles Hands‑on experience with CRM platforms (Salesforce, HubSpot) and REST APIs Strong troubleshooting and problem‑solving ability across integrations and workflows Proven experience supporting sales cycles, onboarding, and driving adoption Skilled at explaining technical concepts to both technical and non-technical audiences Comfortable working in fast‑paced environments with shifting priorities Advanced English (C1/C2) with strong written and spoken communication Preferred Qualifications Experience configuring Salesforce (Lightning pages, Flows, Object Manager) and HubSpot (Workflows, app integrations) Familiarity with business messaging, automation, or communication platforms Experience writing scripts or using APIs for proofs of concept Knowledge of authentication methods (OAuth, API keys) and integration best practices Track record of collaborating with both GTM and Engineering teams to deliver customer outcomes Compensation & Logistics Compensation: $54,000 to 60,000 USD Location: Remote, Latin America Success in 3‑6 months looks like: Successfully onboarding customers with Salesforce/HubSpot integrations Reducing escalation rates by improving technical documentation and setup processes Company Overview Heymarket is a business messaging platform that helps companies communicate with customers at scale via SMS, WhatsApp, and other messaging channels. Serving teams across sales, customer success, and support, Heymarket enables organizations to streamline conversations, automate workflows, and deliver timely, personalized interactions. The company values close collaboration between technical and GTM teams to ensure customers achieve measurable outcomes from day one, with a focus on integration, adoption, and lasting value from the platform. #J-18808-Ljbffr
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hace 2 días
WorkFromHome, Colombia F5 Networks A tiempo completoA leading cybersecurity company seeks a Solutions Engineer in Colombia to drive F5's solution sales through a consultative approach. This role requires strong technical skills, collaboration with sales teams, and the ability to understand customer needs. Ideal candidates have over 8 years of industry experience and extensive knowledge in security and...
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hace 1 semana
WorkFromHome, Colombia F5 Networks A tiempo completoA leading cybersecurity firm is seeking a Solutions Engineer to join their team in Colombia. This role focuses on understanding customer needs, providing technical solutions, and collaborating with sales teams to achieve objectives. Candidates should have over 8 years of industry experience and strong communication skills. The position offers a competitive...